About this role
Position Summary
Under the general direction of the Surveillance Manager or designate, the Surveillance Operator position is responsible for daily monitoring and observation of Casino operations, while ensuring the security and integrity of Casino assets, staff and guests. A Surveillance Operator ensures adherence to the companys policies and procedures, motivates and leads by example and supports Great Canadian Gaming’s learning environment while establishing a safe and welcoming work environment for all team members. Surveillance Operators will also conduct routine checks of the gaming floor and act as a support to other gaming departments in relation to the protection of company assets. Attention to detail and sound observation skills are critical when conducting reviews, writing and completing reports and logs that could be used for evidence in legal proceedings.
Key Accountabilities
- Monitors, documents and reports procedural violations, large cash/cash equivalents transactions, excluded and self-excluded guests and unauthorized access; reports violations to the supervisor
- Must be proficient with computers
- Must be reliable and diligent, while maintaining a high level of integrity and confidentiality
- Maintains accurate and concise logs and records
- Investigative skills required to report and document all irregular, unusual, suspicious and/or illegal activities
- Possesses strong communication skills to effectively deal with all appropriate operational departments
- Ensures health and safety directives are followed, as well as other statutory regulations
- Performs other duties as assigned or directed
- Ensures compliance with Alcohol and Gaming Commission regulation, as well as all applicable laws, policies and procedures.
- Ability to work all shifts (This includes evenings, weekends and holidays)
- Knowledge of gaming industry considered an asset
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Performs other duties as assigned
Education and Qualifications
- Secondary School diploma, with preference to graduates with a post-secondary education in Law and Security or Criminology
- Knowledge of computer applications – MS Word, Excel, Access, Power Point
- The ability to obtain registration as a category 2 Gaming Assistant (license) with the Alcohol and Gaming Commission of Ontario
Work Environment Considerations
- Regular office environment, non-traditional work hours may be required in certain circumstances