IBM Senior Support Engineer

In this role, you will lead technical delivery for IBM i / AS/400 environments across managed services and project-based engagements. You will plan and execute patch management programs, guide infrastructure and automation workstreams, support upgrades and migrations, advise enterprise clients, and help ensure mission-critical platforms remain stable, secure, compliant, and operationally efficient.

- 7+ years of consulting, managed services, or enterprise infrastructure experience, with hands-on IBM i / AS/400 administration, maintenance, patching, or upgrade experience.
- Strong knowledge of IBM i / iSeries operations, Power systems, PTF management, high availability, disaster recovery, monitoring, and platform governance.
- Experience administering IBM i operating systems including user profiles, subsystems, job scheduling, BRMS, system values, TCP/IP services, printing, security, and performance monitoring.
- Working knowledge of IBM Power Systems hardware, PowerVM virtualization, HMC administration, LPAR management, firmware maintenance, and storage integration.
- Experience with one or more IBM i high availability technologies such as MIMIX, PowerHA, Quick-EDD, or iCluster.
- Familiarity with Db2 for i administration, SQL performance analysis, database maintenance, backup strategies, and application troubleshooting.
- Experience with automation and scripting technologies including CL, RPG utilities, SQL Services, ACS Run SQL Scripts, Python, Ansible, or PowerShell.
- Experience leading technical delivery activities, projects, workstreams, or small-to-moderate teams in client-facing environments.
- Ability to engage senior technical stakeholders, translate requirements into actionable plans, and communicate complex topics clearly to technical and non-technical audiences.
- Experience developing automated testing, validation, monitoring, compliance, or operational tooling for IBM i / AS/400 environments.
- Experience with the following: System outages, PTF failures, HA role swaps, DR tests, IPL planning, P1/P2 application incidents, JD Edwards
- Strong problem-solving, documentation, quality, follow-through, collaboration, and service delivery governance skills.
- IBM i certifications, Power Systems certifications, ITIL certifications, or equivalent industry experience preferred.
- Prior consulting or managed services experience preferred, including familiarity with ITIL, change management, incident management, vendor coordination, and scheduled off-hours support.