Pharmacy Technician- Escalations

Job Title: Pharmacy Technician Job Description This contract Pharmacy Technician role focuses on supporting patients by accurately processing referrals and prescriptions, resolving insurance claim issues, and delivering high-quality data entry and phone-based support. The position is fully onsite, offers a choice of daytime schedules Monday through Friday, and requires a certified technician in good standing with the Texas State Board of Pharmacy. You will play a key role in simplifying access to medication and providing personalized care that helps patients achieve the best possible outcomes. Responsibilities

- Review referral contents to ensure all information is complete, accurate, and appropriate for processing.
- Create detailed patient profiles from scanned or faxed images by accurately entering patient and provider information.
- Conduct an initial check of prescriptions to verify clinical accuracy prior to processing.
- Communicate with providers to clarify prescriptions, resolve missing information, update referral status, and address patient concerns.
- Enter pharmacy benefit information and adjudicate claims to ensure proper processing and payment.
- Investigate and resolve claim issues, including denials, rejections, and discrepancies.
- Initiate prior authorizations or other claim overrides required to secure a payable claim for the patient.
- Identify and secure funds or copay assistance programs for patients when needed.
- Perform high-volume, accurate data entry related to prescriptions, claims, and patient information.
- Handle inbound and outbound phone calls with insurance companies, prescribers’ offices, and other stakeholders to resolve issues and gather information.
- Apply retail or specialty pharmacy experience to support efficient and accurate prescription processing.
- Collaborate with team members to meet performance goals and deliver excellent service to patients.
- Maintain compliance with Texas State Board of Pharmacy regulations and uphold professional standards at all times.
- Perform other day-to-day pharmacy technician tasks as assigned to support overall pharmacy operations.

Essential Skills

- Active Pharmacy Technician certification and license in good standing with the Texas State Board of Pharmacy (TSBP).
- Certified Pharmacy Technician (CPhT) credential, such as PTCB certification.
- Proven data entry experience, with the ability to type quickly and accurately.
- Claims processing experience, including adjudication and issue resolution.
- Experience initiating and managing prior authorizations and claim overrides.
- Experience in retail or specialty pharmacy settings.
- Comfort working on the phone for significant portions of the day, including speaking with insurance companies and doctor offices.
- Strong attention to detail and accuracy when handling patient and provider information.
- Ability to work onsite Monday through Friday with either a 9:00 a.m.–6:00 p.m. or 10:00 a.m.–7:00 p.m. schedule, and to complete a three-week training period from 9:00 a.m.–6:00 p.m.
- Capability to perform core pharmacy technician tasks beyond filling or compounding, with a focus on data entry and claim-related work.

Additional Skills & Qualifications

- Collaborative mindset and willingness to learn new processes and systems.
- Flexible and adaptable approach to changing priorities and workflows.
- Conscientious, detail-oriented work style with a commitment to accuracy.
- High level of motivation and commitment to excellence for both the team and the patients served.
- Interest in phone-based work and comfort handling multiple calls and tasks.
- Eagerness to learn, take on challenges, and grow within a fast-paced pharmacy environment.

Work Environment This is a fully onsite role in an office-based pharmacy setting in Fort Worth, Texas, with no hybrid or remote options. The standard schedule is Monday through Friday, with a choice of either 9:00 a.m.–6:00 p.m. CST or 10:00 a.m.–7:00 p.m. CST. Training lasts three weeks and runs Monday through Friday from 9:00 a.m.–6:00 p.m. CST; candidates must be able to commit to this training schedule and remain flexible for either shift afterward. You will work at your own cubicle equipped with a desk that offers both sitting and standing options, and you may personalize and decorate your workspace to your preference. The environment is professional, team-oriented, and focused on delivering personalized care and simplifying access to medication, with office technologies and systems that support pharmacy data entry, claims processing, and phone communication.Experie
Job Type & Location
This is a Contract position based out of Fort Worth, TX.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Worth,TX.
Application Deadline
This position is anticipated to close on Oct 5, 2026. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.