Warehouse & Customer Service Team Lead

Warehouse & Customer Service Team Lead

Regular Position, Full Time

Santa Fe Springs, CA | Full-Time | Vantage Elevation

If you are a forward-thinker interested in a customer focused, warehouse environment, then keep reading! We are searching for one Warehouse & Customer Service Team Lead to join our Regional Service Center (RSC) team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North Americas leading independent manufacturer of elevator components and systems. Vantage is comprised of industry leading brands including GAL Manufacturing, Hollister-Whitney, Elevator Controls, Courion, BSIS, Bore-Max, Thames Valley Controls, and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

Requirements

We are searching for a candidate with:

- Minimum high school or GED diploma; associate's degree in business, supply chain, logistics, or a related field would be a plus.

- At least 3 years of experience in a warehouse or customer service focused role

- Previous experience working in the elevator industry is a strong asset

- Ability to coordinate work, establish daily priorities, and provide clear direction to others.

- Strong commitment to customer service, safety, accuracy, and operational execution.

- Familiarity with MRP and ERP systems; experience with Infor VISUAL is a plus.

- Working knowledge of Microsoft Office applications.

- Strong communication, organizational, analytical, and problem-solving skills.

- Ability to work effectively across departments and resolve issues in a timely, professional manner.

- High level of ownership, initiative, reliability, and a continuous improvement mindset.

- Forklift certification or experience is a plus.

- Must have a valid drivers licence

Duties and Responsibilities

A typical day may include:

Branch Warehouse Management

- Promote and maintain a safety-first culture, reinforcing safe work practices and established procedures.

- Provide day-to-day leadership and direction to associate on priorities, workload, and workflow.

- Deliver and support outstanding customer service for walk-in, phone, and email customers.

- Coordinate daily warehouse operations, including receiving, picking, packing, shipping, staging, and material movement.

- Ensure product availability and maintain a high level of inventory accuracy.

- Support inventory control, MRP, purchasing, and replenishment activities to meet customer and operational needs.

- Verify pricing, order, and purchase order accuracy within the ERP system.

- Coordinate with other Vantage business units and internal partners to resolve order, delivery, inventory, quality, and data issues.

- Support physical inventories, cycle counts, and inventory reconciliation activities.

- Help identify and implement continuous improvement opportunities related to safety, customer service, inventory, workflow, and cost.

- Provide hands-on support with warehouse activities as business needs require, including forklift operation when appropriately trained and certified.

- Assist with onboarding, training, and development of team members and reinforce established processes and expectations.

- Escalate employee, customer, safety, quality, or operational concerns to the appropriate manager when additional support is needed.

- Serve as facilities manager. Typical activities may include routine fire extinguisher checks, forklift maintenance, landlord annual inspections and repairs.

- Support other RSC locations or company initiatives as needed, including occasional travel.

Customer Service

- Providing outstanding customer service to customers in-person, over the phone and via email.

- Entering customer orders, searching for existing orders in our system, getting proper documents from the customer and shipping out all orders being pick up.

- Learning part numbers and their functions.

- Establishing and maintaining consistent procedures for customers to receive their orders in a timely manner.

- Maintaining a list of money and checks given provided by customers.

- Scanning all paperwork generated for the day into our system.

- Identifying and resolving customer issues related to product quality, pricing, delivery, usages, and loss.

- Acting as a partner to Vantage manufacturing sites in order to ensure smooth flow of jobs, orders and stock inventory between sites and RSC.

Benefits of Working With Us

- Annual salary of $65K–$80K (actual compensation will be determined based on experience, location, and in keeping with local legislation)

- Medical/Dental/Vision/Life Insurance/HAS

- 401K (Company Match/Non-Elective)

- Paid Time Off (PTO)

- Tuition Reimbursement

- Employee Assistance Program (EAP)

- and more!

Position Details

- Monday – Friday

- 7:30am – 4:30pm

- Santa Fe Springs, CA

Why Join Vantage?

At Vantage Elevation, you'll have the opportunity to take on a visible leadership role within an important customer-facing operation while continuing to work directly with the team and our customers. We offer competitive pay, comprehensive benefits, opportunities for professional growth, and a collaborative environment focused on safety, service, and continuous improvement. At Vantage Elevation, your leadership helps keep the world moving - one elevator at a time.

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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