Beverage Server

Role Responsibilities :

- Responsible for monitoring the day-to-day team member/guest interactions of the Beverage Department.

- Areas including all public beverage outlets, all service bars and all casino cocktail service.

- Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner.

- Consciously strives to build relationships with our guests in an effort to improve the overall guest experience.

- Ensures consistent, high-quality service standards are maintained in the Beverage Department.

- Builds relationships with our guests.

- Resolves customer complaints regarding beverage service and takes action to resolve complaints.

- Performs other duties as requested by the Beverage Manager.

- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Knowledge, Skills, & Abilities:

- Must be able to work independently.

- Must be able to sit, stand or walk for long periods of time (4 hours).

- Must be able to respond calmly and make rational decisions when handling employee conflicts.

- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.

- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.

- Respond to visual and aural cues.

- Must have the manual dexterity to operate a computer and other necessary office equipment.

- Must be able to tolerate areas containing dust, loud noises and bright lights.

- Must be able to work varied shifts, weekends and holidays as needed.

- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.

- Ability to speak distinctly and persuasively.

- Must be able to read, write, speak, and understand English

Education & Experience Requirements:

- High School Diploma or GED required.

- Work requires 6 months previous beverage server experience.

- Work requires effective communication in English, both verbal and written form in a professional manner.

- Must present a neat and professional appearance.

- Work requires interactions with customers, public and co-workers.

- Work requires teamwork with other staff members.

- Must be 21 years of age.

License Requirements:

- None