About this role
Position Summary
Florida Medical Clinic Orlando Health
Job Title: Front Office Assistant
Schedule Hours: Monday - Thursday 7:00am-4:00PM & Fridays 7am - 12pm
Department: New Tampa GI
Location: 14547 Bruce B Downs Blvd Tampa FL 33613
**possible travel to Wiregrass and Carrollwood locations**
Position Summary
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Why is Florida Medical Clinic Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities
What You Will Do
- Adheres and assures cmpliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
- Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
- Performs word processing and spreadsheet data.
- Performs charge entry and cash handling.
- Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Participates in Quality Assurance and Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
- Maintains a clean, safe and organized office.
- Act as a Liaison to assist office billing service as requested.
Qualifications
Qualifications
- High School graduate or equivalent.
- Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
- Knowledge of ICD & CPT.
- Two (2) years’ experience in a medical office environment.
updated: 09/21/2026