About this role
To provide members and prospective members the full range of financial products and services while demonstrating advanced job knowledge and service skills. The MSR III operates with minimal supervision, performs complex banking functions, and enhances member interactions by providing education on available service channels and engaging in financial discussions. Provide assistance/training to lower-level team members.
- Advanced skill building effective relationships through rapport, trust, diplomacy, and tact
- Advanced research, analytical, and problem-solving skills
- Advanced skill working independently and in a team environment
- Advanced skill maintaining composure in a high-production and changing environment
- Advanced knowledge of deposit and loan products, services, and operational procedures
- Advanced skill navigating multiple systems efficiently and adapt to evolving technologies
- Advanced skill exercising sound judgment and make informed decisions
- Advanced skill embracing and supporting change initiatives in a dynamic and continuously evolving environment
- Advanced verbal and written communication skills to engage with members and colleagues
Desired Qualifications
- Significant experience in financial services, retail banking, or a credit union environment
Additional Information
Hours:
- Available Monday - Saturday, hours based on business needs.
Location:
- 241 Hanbury Road East, Chesapeake, VA 23322
- Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
- Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at [email protected] (mailto:[email protected])