Customer Support Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Location: Austin, Texas

Join KLA and Help Power the Future of Semiconductor Technology

KLA is seeking a Customer Support Engineer (CSE) to support our advanced Surfscan inspection systems at leading semiconductor manufacturing facilities. In this role, you will be a trusted technical expert, helping customers maximize equipment performance, improve productivity, and minimize downtime. If you enjoy hands-on troubleshooting, solving complex technical challenges, and working directly with customers, this could be an excellent opportunity for you.

Military veterans and transitioning service members with strong technical, mechanical, electronics, avionics, nuclear, radar, communications, or equipment maintenance experience are highly encouraged to apply.

## What You'll Do:
As a Customer Support Engineer, you will:

- Troubleshoot, diagnose, repair, and maintain highly sophisticated semiconductor equipment at customer sites.
- Perform board-level and system-level troubleshooting on advanced capital equipment.
- Partner with customers to resolve technical issues and improve system performance.
- Support equipment installations, upgrades, and modifications.
- Provide technical guidance and assistance to installation and service teams.
- Document service activities and collaborate with engineering teams to identify and resolve recurring issues.
- Prepare service reports and assist with customer quotations for labor, travel, and replacement parts.
- Help drive knowledge sharing and continuous improvement across the service organization.
- Work independently while collaborating closely with customers, peers, and management.

## What We're Looking For:
Successful candidates typically have:

- Bachelor's degree in Engineering, Electronics, Physics, Military Technical Training, or a related technical field, or equivalent hands-on experience.
- Strong troubleshooting skills involving electrical, electronic, electro-mechanical, mechanical, or semiconductor equipment.
- Experience diagnosing and repairing complex systems and equipment.
- Ability to work independently in dynamic customer environments.
- Strong communication and customer service skills.
- Willingness to work in semiconductor manufacturing and cleanroom environments.
- Ability to travel to customer sites as needed.

Why Join KLA?

At KLA, you'll work with cutting-edge technology that helps enable the world's most advanced electronics. You'll be part of a collaborative team that values innovation, technical excellence, and continuous learning. We invest in our employees through training, development opportunities, and exposure to some of the most sophisticated technology in the semiconductor industry.

Minimum Qualifications

- Bachelor's degree in Engineering, Electronics, Physics, Military Technical Training, or a related technical field, or equivalent hands-on experience.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards
Base Pay Range: $33.75 - $49.00 Per Hour
Primary Location: USA-TX-Austin-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at  [email protected] or at +1-408-352-2808 to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.