Host

Job Description:

Job Summary

Cheerfully greets and seats all Guests in a friendly manner and assists in maintaining the overall Guest flow of the restaurant.  Addresses Guests on their entrance and departure in a manner such that will feel welcome and want to return.

Key Performance Elements/Essential Functions
• Opens door for Guests as they arrive and depart.  
• Warmly greets and seats Guests as they enter the restaurant, accommodating any special needs (boosters, disabilities).  
• Manages Guests’ expectations when there is a wait.    
• Handles incoming calls courteously and efficiently, following established guidelines.  
• Acknowledge Guests as they leave and invite them to come back to the restaurant.  
• Performs other functions as time permits and as necessary including, but not limited to, rolling silverware, running food to tables, bussing tables, inspecting restrooms and building exterior, etc.  
• Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs, etc.
• Attempts to resolve all Guest complaints, striving for a flawless recovery to build brand loyalty.  Advises management IMMEDIATELY of any Guest complaint
• Ensures a harassment free environment through proper personal conduct.  
• Upholds safety and security standards at all times.  
• Assists in the ongoing cleanliness and maintenance of all Greeter areas – Reports any deficiencies to management.  
• Responsible for maintenance of all menus, Point of Sale Merchandise, Promotional Materials and other such items that reside in the Greeter area – report any deficiencies to management.  
• Completes assigned weekly cleaning projects.  
• Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.  
• Complete other job duties as assigned by the Manager.

Key Competencies/Characteristics
• Lives our Core Values & Disciplines. 
• Friendly, easy going and pleasant/smiles easily.  
• Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.  
• Self-Disciplined.  
• Able to remain positive and calm under stressful conditions.  
• Strong commitment to serving others.  
•  Dependable, trustworthy.  
• Willing to extend themselves to the Guests they serve – Hospitable.  
• Genuinely warm and sensitive/polite.  
• Exhibits neat, clean and professional image at all times.

Physical Requirements
• Able to lift and carry up to 15 pounds
• Able to stand and exert well-paced mobility for up to 5 hours at a time.
• Able to speak clearly and listen attentively to Guests/employees.  
• Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages.

Additional Information
• Extreme environmental demands on front of house people are few.  The majority of work takes place indoors in climate controlled areas.  
• The only chemicals involved are those of the cleaning kind.  Training is given as to the appropriate use of these chemicals.  
• During a typical shift a front of the house Team Member will have intense Guest contact and be involved in moderately to very stressful situations.  
• Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work.

Experience Requirements
• Minimum 6 months experience working in a hospitality, retail, or customer service role