Computer Support Representative (61966)

Job Summary:

As a Computer Support Representative, you will be responsible for assisting all customers, sales representatives and internal departments with daily support on any file, design, or uploading questions.

Essential Functions:

- Keep up to date on the newest software

- Be able to introduce new processes, create efficiencies and bring innovative ways to provide value added services to our customers

- Create, update, implement and train others on standard operating procedures and processes for customers, sales representatives, and internal departments

- Assist internal departments in downloading files from internal and external transfer sites

- Provide professional, mechanical, and technical support/guidance for customers, sales, and internal departments

- Test customer files for mechanical and technical problems to ensure they are print ready

- Document, maintain, and organize customer and internal department communication/interaction

- Monitor and respond to customers, sales representatives, and internal departments via phone, email, etc

- Assist Prepress and back up the Leads as needed.

- Running Customer Service daily reports

- All other duties as assigned

Knowledge, Skills and Abilities

- Ability to handle multiple tasks and projects.

- Ability to remain organized and self-directed in a fast-paced environment.

- Ability to work in a team environment.

- Maintain professionalism when speaking internally and externally with team members and customers.

- Ability to interface with a variety of individuals or groups on a frequent basis.

- Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.

- Ability to learn computer applications as necessary for the position.

- Knowledge of graphic arts and printing

- Must successfully complete any training or certification courses required to support or strengthen position.

- Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.

- Excellent verbal and written communication skills including strong customer service skills.

- Must communicate appropriate information accurately and clearly as needed.

- Strong PC or Mac Skills

- Demonstrate advanced proficiency in all adobe creative cloud applications: Quark Xpress, InDesign, Illustrator and Photoshop, Digital Publications, IOS and Android apps, E-Pubs, variable data applications, InDesign

Minimum Requirements:

- High school diploma or equivalent.

- Excellent organizational, project management and time management skills.

- Graphic Arts background, creativity, and design abilities preferred

- Proficient with the Adobe Creative Suite