Senior Director, Product Owner, Journey Orchestration

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Our Personalization team helps shape how we deliver meaningful, relevant experiences to clients by advancing the marketing technology capabilities that power personalization at scale. As a Product Owner, you'll set the vision, goals, and roadmap for a large, complex Squad, ensuring your work is aligned to Crew priorities and broader business objectives. You'll own and evolve personalization platform capabilities across customer data, journey orchestration, and personalization tools, translating business and marketing strategies into clear product priorities and actionable delivery plans. You'll manage a complex backlog, lead release planning, and work across Squads and business units to resolve risks, dependencies, and issues that could impact outcomes. You'll build strong partnerships with Marketing, Data & Analytics, Technology, Privacy, Legal, Compliance, and external vendors to deliver strategic value for clients and the business. Through influence, collaboration, and product expertise, you'll also champion best practices and support continuous improvement across the Product Owner community.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

- Product strategy and roadmap leadership - Define and champion the Squad's vision, goals, and strategic roadmap, ensuring priorities are aligned with enterprise marketing strategy, client experience objectives, and business value.
- Backlog and delivery management - Build, prioritize, and manage a complex product backlog by translating client, business, and technology needs into user stories, requirements, and delivery plans that support high-impact outcomes.
- Cross-functional partnership - Collaborate with Crew and Squad partners, business stakeholders, senior leaders, and external vendors to align priorities, resolve dependencies, and drive delivery across multiple teams and business units.
- Platform optimization and performance - Drive adoption, optimization, and maturity of marketing technology capabilities, while defining and monitoring key performance indicators to measure platform effectiveness and business impact.
- Risk, governance, and compliance - Anticipate and address risks, issues, and dependencies, while embedding data governance, consent management, privacy requirements, and delivery framework standards into platform design and execution.
- Thought leadership and continuous improvement - Share product expertise, mentor other Product Owners, and champion delivery best practices that improve how teams plan, prioritize, and deliver value.

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Who you are

- You have relevant experience. You can demonstrate experience in product ownership, product management, or strategic delivery within complex technology or digital environments. It’s an asset if you have experience supporting marketing technology, personalization, or client engagement capabilities in financial services or another regulated industry.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
- Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
- You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
- You can demonstrate experience in customer data platforms, customer relationship management tools, journey orchestration platforms, personalization engines, campaign management systems, backlog prioritization, and cross-functional product delivery. It’s an asset if you have experience with Salesforce Marketing Cloud, consent and data governance frameworks, customer journey analytics, or decisioning capabilities.
- You have a degree/diploma in business, marketing, technology, computer science, or a related field.
- Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-81 Bay, 23rd Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Analytical Thinking, Backlog Management, Communication, Data-Driven Decision Making, Domain Knowledge, Influencing Without Authority, Negotiation, Problem Solving, Product Portfolio Strategy, Product Roadmap Development, Risk Management, Sprint Planning, Stakeholder Management, User Story Mapping