Sr. HR Business Partner, Amazon Operations teams, STRIDE & PXTX

Description

Join the PXT (HR) team supporting Amazon's Japan Customer Fulfillment (JCFS) organization as a Senior HR Business Partner (Sr. HRBP), primarily supporting RME-M (Reliability and Maintenance Engineering – Maintenance). RME-M keeps our highly automated fulfillment network running through the maintenance and continuous improvement of robotics and automated equipment, with employees based at sites across Japan and a business that continues to grow rapidly. Your scope spans the broader JCFS organization and will flex as the business grows and evolves.

As a strategic partner to business leaders, you will use data and insight to guide decisions and build an organization where people want to stay—through leadership development, talent strategy, organizational health, and employee experience. You will go well beyond day-to-day HR support, bringing influence, sound judgment, and ownership. You will also help develop other HR team members and take part in cross-organizational projects, making this a role where you can meaningfully grow your HR career. Bring your strategic HR capabilities to a fast-paced, ambiguous, and high-impact environment.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
Business Partnership & Strategic Influence

Partner with and coach business leaders on complex people decisions, surface risks, and support weekly/monthly/quarterly business reviews; lead change initiatives aligned with business goals.
Employee Relations (ER), Compliance & Risk

Own ER matters and workplace investigations; guide managers through corrective actions and terminations; escalate high-risk issues (retaliation, ethics, legal exposure) to senior HR and Legal; lead site compliance, audits, and risk controls.
Talent Planning & Organizational Health

Analyze attrition, retention, and engagement to drive action plans; support workforce and succession planning; lead talent reviews and calibration; coach leaders on performance management and development.
Employee Experience & Culture

Maintain a strong, visible floor presence—engaging employees directly across shifts and sites to build trust and resolve issues early; coach leaders on trust and inclusion; oversee recognition and ELGs; monitor fairness in talent decisions.
HR Team Development & Operational Excellence

Mentor less-experienced HR team members and support the HRM; uphold consistent standard work; drive continuous improvement and self-service adoption; partner with specialist HR teams.

A day in the life
Your time will shift with the business cycle, but a typical split looks like this:

25% Business partnership & leader coaching (partnering with business leaders, supporting business reviews, strategic input)
25% Floor presence & employee experience (site visits and floor observation, recognition, ELGs and belonging, engagement initiatives)
20% Talent & organizational health (leading talent reviews/calibration, performance management, supporting workforce/succession planning, Org Health analysis)
15% Employee relations, workplace investigations, compliance & risk management
15% HR team development & operational excellence (mentoring, standard work, tool adoption, documentation)
About the te

About the team
Reliability and Maintenance Engineering – Maintenance (RME-M) enables highly automated processes for faster delivery and cost-efficient operations through the maintenance and kaizen of Material Handling Equipment, Amazon Robotics (AR), and sortation technologies across our fulfillment centers, delivery stations, and sort centers. Its employees are based at sites nationwide, and the team continues to grow with the business. As part of the PXT (HR) team for Japan Customer Fulfillment (JCFS), this role supports the client business by partnering with site-based HR colleagues and specialist HR teams (recruiting, labor relations, leave, etc.).

Basic Qualifications

- 5+ years of human resource generalist experience
- Bachelor's degree in Human Resources Management or a related field
- Knowledge of local labor law
- Experience as a human resource generalist
- Experience with specific knowledge of human resource theory, functions and practice, performance appraisal systems and staff development
- Experience supporting hourly employee client group
- Experience with MS Office tools and HR Information Systems
- Speak, write, and read fluently in Japanese at a business level or above (N1+)
- Speak, write, and read fluently in English at C1 level or above

Preferred Qualifications

- Master's degree in Human Resources Management
- Experience assessing management and executive talent
- Experience developing and administering HR compensation plans
- Experience in human resources with companies supporting 250-500 or more associates

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.