Sr. Field Performance Engineer

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Overview:

The Sr. Field Performance Engineer identifies, prioritizes, and leads the resolution of emerging product quality and safety issues using field performance data, structured problem-solving, and cross-functional collaboration. Analyzing warranty, service, customer experience, and other available data, you will determine issue scope, root cause, customer impact, and corrective action. You serve as a customer-focused technical leader, partnering with Engineering, Manufacturing, Service, Quality, and program teams to implement sustainable countermeasures and incorporate lessons learned into future product development. This role offers ownership of field performance for an entire off-road vehicle platform and the opportunity to drive measurable improvements in product performance, dealer experience, and customer experience.

Key Responsibilities:

• Own the quality performance of an entire off-road vehicle platform, including warranty, dealer experience, and customer experience, and report monthly performance against enterprise goals to management and senior management.

• Monitor warranty, service, customer experience, NPS, and other field performance channels to identify emerging trends and quality concerns.

• Use data analysis, statistical methods, and engineering judgment to define issue scope, customer impact, priority, and business impact.

• Lead or support hands-on, structured problem solving to determine root causes and develop, validate, and implement effective corrective and preventive actions for complex product quality issues.

• Lead warranty topic projects through implementation as running product changes or integration into planned future programs, transitioning long-term corrective actions to the appropriate functional owners when required.

• Lead customer and field quality meetings that establish ownership, accelerate decisions, maintain accountability, and drive cross-functional closure of key issues.

• Influence technical and non-technical stakeholders without direct authority by using data, sound judgment, clear communication, timely escalation, and alignment on priorities and solutions.

• Serve as the technical authority for assigned field issues by communicating issue scope, consequence, root cause status, customer and business impact, and the recommended path forward.

• Partner with new product introduction and project teams to identify quality risks, define project goals and system specifications, and incorporate corrective actions and lessons learned into future product programs, requirements, standards, and validation activities.

• Capture root causes, corrective actions, and full-circle learning in design standards, FMEAs, validation plans, and other applicable technical documentation, and share that knowledge across products, systems, and peer teams.

• Develop and maintain early-warning methods, monitoring tools, performance metrics, processes, and standards that improve issue detection, technical documentation, issue management, and continuous improvement.

• Prepare quality, warranty, project status, and action-register reporting for recurring business reviews and leadership decisions, provide field data to engineering teams, benchmark competitive designs, and support related testing and validation activities.

Desired Competencies:

• Collaboration: You work effectively with others across functions and levels, contributing to shared goals while respecting different perspectives.

• Problem Solving: You identify issues, assess root causes, and implement practical solutions that balance speed, quality, and risk.

• Data & Analytical Literacy: You interpret data, metrics, or reporting to inform decisions, identify trends, and measure outcomes relevant to your role.

Qualifications:

• Bachelor’s degree in Engineering or a closely related discipline.

• Minimum of 5 years of relevant engineering experience, including demonstrated hands-on root cause analysis, structured problem solving, and corrective-action leadership.

• Demonstrated ability to analyze field or quality data, lead cross-functional technical work, manage multiple priorities, and communicate effectively with technical and non-technical stakeholders.

• Customer-focused decision-making, mechanical aptitude, sound judgment, attention to detail, initiative, learning agility, adaptability, and resilience when managing evolving or uncertain priorities.

• Experience with vehicle systems, off-road products, consumer use cases, OEM product design and development, or component manufacturing processes is preferred.

• Experience with CAPA, FMEA, system specifications, design reviews, GD&T, dimensional stack-ups, product validation, instrumentation, testing, fabrication, CAD, or production drawing release is preferred.

• Experience with Power BI, statistical or predictive analysis, data acquisition, and engineering or problem-solving tracking tools is preferred.

• Ability to work hands-on in office, shop, laboratory, production, dealer, and field environments and, where required, operate or ride applicable vehicles or equipment to understand customer use and application needs.

• Ability to travel up to 10%, including domestic and occasional international travel, depending on product, plant, dealer, and project requirements.

• This position is not eligible for sponsorship.

The starting pay range for Minnesota is $97,000 to $122,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.  While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

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To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.   Apply today!

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing.  Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings.  Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or  [email protected] .  To read more about employment discrimination protection under U.S. federal law, see:  Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) .