About this role
Summary: The Maintenance Supervisor is responsible for organization and oversight of the routine and daily maintenance over a specified group of Burbank Housing apartment complexes, including the day to day scheduling and supervision of site maintenance and janitorial staff. Maintenance Supervisors report directly to the Regional Property Manager and are expected to interact frequently with the Resident Management staff to help identify the needs of the properties. They are expected to work proactively, following and enforcing Burbank Housing standards and procedures. Maintenance Supervisors are expected to develop a strong working knowledge of all physical aspects of the properties within their assigned portfolio. The position requires good organizational and supervisory skills as well as the ability to prioritize and identify work according to the needs of the properties. In this leadership role, Maintenance Supervisors may be called upon to respond to and/or manage off-hour emergencies.
Specific Duties and Responsibilities:
The following reflects Burbank Housings definition of essential functions for this job but does not restrict the tasks that may be assigned.
- Daily supervision, organization and scheduling of Maintenance Technicians, Maintenance Trainees and Janitorial staff within the area assigned to them according to the work load generated by the properties. This includes contacting Resident Management staff on a daily basis to monitor work orders, scheduled unit turns and any other maintenance related issues.
- Tracking of Maintenance and Janitorial Technicians time and review and approval of time sheets for staff members assigned to their portfolio, including addressing vacation requests and absences.
- Generates bi-weekly written reports to the main office including weekly personnel schedules, the status of any ongoing unit turns, work orders, etc.
- Attends regular meetings with the Regional Managers and other Maintenance Supervisors,
- Conducts and documents weekly tailgate safety meetings with staff assigned to their area.
- Train and direct and, if necessary, assist Maintenance Staff to follow established Burbank procedures including, but not limited to:
- Proper cleaning techniques
- Supply management
- Tool safety and handling
- Electrical, plumbing, HVAC, drywall, flooring, paint repairs.
- The proper handling and filing of work orders
- Paint prep (outside vendor and in-house)
- Tenant interactions
- Safety
- Full unit turns
- Work orders of any nature
- Plumbing, carpentry and electrical repairs
- First story gutter cleaning
- All grounds and interior cleaning
- Replacement of door locks and authorized replacement or copying keys
- Exterior touch-up painting and all interior painting
- Parking lot maintenance
- Responding to off-hour emergencies when notified
- Use of power tools such as, but not limited to, power washers (3000 PSI), electric drills, plumbing power snakes, electric saws, sanders, etc.
- Other duties as assigned
7.Ensure economic and efficient on-site supplies management
8.Conduct interactions with outside vendors as required.
9.Providing ongoing job performance feedback and annual reviews for staff under their supervision.
10.Participate in personnel conflict resolution in conjunction with the Regional Manager.
11.Participate in the recruitment of new maintenance and janitorial staff.
12.Identify Maintenance related issues and bring it to on-site managements attention.
13. Other duties as assigned.
Maintenance Management Skills: Must be self-motivated, detail-oriented, well-organized and sensitive to the needs and concerns of properties, tenants and staff. Ability to assess a project and/or task and estimate time needed to complete said task. Ability to read, interpret and complete work orders, ability to supervise others while assessing and reporting the maintenance needs of the properties assigned.
Job Knowledge/Skills:
- Commitment & enthusiasm towards achieving Burbank Housings Mission and Vision Statements.
- Ability to work cooperatively and effectively with a diverse group of people.
- Good supervisory skills.
- Good repair skills related to all aspects of apartment maintenance.
- Strong oral and written communication skills.
- Strong time management skills and ability to multi-task.
- Must possess own tools.
- Basic computer skills required (Outlook email/Word/Excel).
9. Ability to gain proficiency with software applications related to affordable housing maintenance, property management and timesheet review.
Qualification Requirements: The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made (except experience levels) to enable individuals with disabilities to perform essential job functions.
Education and/or Experience: At least four (4) years experience in residential maintenance or a similar trade.
Language Skills: Ability to read, write and interpret work orders. Ability to effectively communicate with management information and status of the work being done and document completed work orders or any follow-up required.
Other Skills and Abilities:
- Possession of a valid California Drivers License, a good driving record and automobile insurance per requirements of the State of California.
- Regular daily access to reliable, currently registered (vehicle) transportation, must be willing to provide own vehicle for driving. Mileage reimbursement is provided.
3. Ability to supervise staff following standardized procedures and company policies.
Physical Demands: While performing the duties of this job, employee is regularly required to walk; climb stairs, sit; use hands to handle objects/operate keyboards, tools or controls and power tools; apply repetitive motion with hammers and other hand tools, haul materials and push and pull with force; reach with hands and arms (above the head and below the waist); lift up to 50 pounds; stoop; climb ladders, kneel and crouch; talk and hear. Employee is required to work inside and outside in inclement weather, and may be required to walk over uneven ground. Employee may be required to drive a motor vehicle or other motorized cart and must maintain a Class C California Drivers License in good standing.
Employee is required to work safely and anticipate hazards, to request training if the safe use of equipment is unknown, to wear appropriate personal protective equipment when hazards require such as respiratory protection when paint-spraying, working in dusty conditions, etc. See Respiratory Protection Program Guidelines.
Work Environment: The noise level in the work environment varies from moderate to high.