About this role
What You'll Do
- Own order entry from start to finish, keeping every order accurate and moving the moment it hits our ERP system
- Be the first voice of confidence buyers hear, sending fast, on-point order acknowledgements that set the tone for the whole relationship
- Partner closely with production to give customers real-time, reliable visibility into completion and shipping dates
- Team up with logistics and outside partners to get completed orders processed and out the door without a hitch
- Keep the finish line clean by routing completed jobs through the ERP system so accounting can invoice customers accurately and on time
- Take ownership of your response time and accuracy targets, protecting and elevating Layup's reputation with every customer rating
- Serve as the go-to first contact for calls, emails, and chats, routing every inquiry to the right team without delay
- Step in on escalations, working with sales, management, and QC to turn problems into resolved, satisfied customers
- Give the sales team a boost by handling the order-related admin work that keeps deals on track
- Represent Layup on customer supplier portals, keeping our information sharp, current, and professional
- Be the keeper of accurate customer account records, keeping billing and shipping addresses, contacts, and payment terms current and trustworthy
What We're Looking For
- Strong verbal and written communication skills
- Active listening and problem-solving ability
- ERP software experience
- Comfort supporting customers across multiple channels (phone, email, chat, social media)
- Solid data entry and documentation skills
- Basic troubleshooting skills
- Understanding of company products and services
Bonus Points
- Prior experience operating in a manufacturing environment
Compensation & Benefits
Final compensation is based on your experience, skills, and what you bring to the table.
Full Benefits Package: Medical, dental, and vision coverage, short- and long-term disability insurance, company-paid life insurance