About this role
Sales Order Creation & Management
- Receive and verify customer contract / PO
- Create Sales Orders in SAP based on business rules
- Process Delivery Orders (DO)
- Coordinate delivery with warehouse and Lines of Business (LOB)
- Update order status (e.g. Draft → Confirmed → Shipped → Delivered)
Customer Information & Credit Management
- Create, access, and update customer records
- Maintain billing and shipping details
- Perform or review customer credit checks and payment history
Inventory & Stock Management
- Check and confirm inventory availability
- Allocate stock for confirmed orders
Shipping & Fulfilment
- Configure shipping methods and delivery timelines
- Issue or amend shipping instructions
- Track deliveries and manage delays or delivery issues
Invoicing & Payment Processing
- Generate invoices based on Sales Orders
- Ensure billing accuracy
- Record customer payments
- Track outstanding payments and issue reminders
Reporting, Audit & Compliance
- Generate Sales Order and performance reports
- Review customer purchase history and inventory status
- Maintain audit trails for order changes and compliance purposes
User Access & Role Management
- Set user permissions for Sales Order functions
- Control access to create, edit, or delete orders
- Assign roles to sales reps and other users
System Integration
- Ensure Sales Orders integrate with SAP, accounting, and inventory systems
Troubleshooting & Support
- Resolve order processing issues (e.g. discrepancies, failed payments, credit block, PGI, ARs more than 180 days)
- Support escalated customer issues related to Sales Orders
Customisation & Workflow Automation
- Configure automated workflows (approval, fulfilment, billing)
- Maintain custom fields or system enhancements to support business needs
MISC Administrative Scope
- Assist on Banker Guarantee Application
- Assist on issuing Purchase Requisition
- Assist with any assigned administrative duties
Qualifications & Requirements
- O level or Diploma in Business Administration
- 1-2 years of experience in Sales Order Administration is preferred
- High attention to detail and data accuracy
- Good communication and stakeholder management skills
- Ability to manage multiple orders and priorities under tight timelines