Senior Officer, Medical Affairs (Customer Relations)

· Assist Supervisor for the following duties:

· Compliment/ Feedback/ Complaint/ PSS/ NPS Handling:

· Handle non clinical related complaints including investigations and liaise with team leaders, supervisors, third parties, to collect information and resolving issues;

· Prepare meeting agenda and meeting notes;

· Responsible to reply to client by phone/ in writing;

· Escalate case to Legal / Medical Director for advice when necessary;

· Prepare report for periodical review by relevant parties.

· Maintain up-to-date knowledge of industry developments;

Requirements

· Higher Diploma/ Associate Degree or above

· 4 years + experience in customer service, complaint handling, client relations etc is preferrable. Experience in healthcare industry is a plus

· Knowledge in the clinic operations and basic medical information is definitely an advantage

· Logical, analytical and result-oriented, with excellent communication and customer-service skills;

· Demonstrate ability to work independently;

· Proficient in written and spoken English, fluent in Mandarin is required;

· Excellent presentation skill;

· Good computer skills including MS Office.