National Air Logistics Operational Care Manager

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Air Logistics Operational Care Manager will drives operational excellence, profitability, team development, and business growth through customer-centric, technology-driven solutions.

## How you create impact

- To lead the operational care center by example, be a role model for all employees
- To provide leadership and direction to the operational care organization
- To ensure operational excellence through high-quality service delivery according to the customer promise of all OCC activities
- To liaise with stakeholders to drive pricing strategies and business growth
- To maximize profitability through cost optimization
- To lead teams and initiatives to drive solutions and continuous improvements to manage cost-efficiency while delivering high-quality services
- To drive procurement and supplier management, in alignment with the governance model between gateway and OCC, where applicable
- To closely cooperate with Customer Service teams to gain required customer knowledge and exchange feedback about each team's service execution
- To closely work with KNGS, gateway, warehouse, customs and optimization teams, and other stakeholders as necessary
- To ensure technology and systems are utilized to their fullest extent, team structures and knowledge sharing allow for consistent service
- To continuously monitor and analyze the OCC performance to drive improvements
- To ensure compliance with respective regulatory regimes, industry and product standards, and KN standards and guidelines

## What we would like you to bring

### Job Requirements

- 5+ years of experience in Air Logistics/Freight Forwarding operations, with at least 3 years in a leadership role.
- Strong knowledge of air freight operations, operational care processes etc.
- Proven experience leading and developing high-performing teams in a customer-centric environment.
- Strong commercial acumen with the ability to drive profitability, cost optimization, and business growth.
- Experience in stakeholder management and cross-functional collaboration with customer service, gateway, warehouse, customs, and operations teams.
- Demonstrated ability to drive continuous improvement initiatives and operational excellence.
- Strong analytical and problem-solving skills with the ability to make data-driven decisions.
- Excellent communication, leadership, and influencing skills.
- Fluent in English; additional language skills are an advantage.

## What's in it for you

- Miscellaneous benefits such as dental, hospitalization and others
- Annual Wage Supplement (AWS)
- Training and development

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.