About this role
Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period so your application can move forward.
Key Accountabilities
- Manage BO mailbox and process requests for activity creation within agreed SLAs.
- Create and validate telecom activities including:
- New line activation, Migration, SIM swaps, VAS, Upgrade/Downgrade, Renewals, RSO, Fixed services, MNP, Finance approvals for devices, and new prospect creation.
- Perform end-to-end document verification prior to activity creation, including:
- Establishment Card, Trade License, Proposal, SPR, Work Instructions, SOF, Appendix, AS registration (EDMS/CRM), Authorized Signatory documents (LOA, EID, POA), and Employee list (MOL).
- Ensure accuracy and compliance before submission to billing and CRM systems.
- Coordinate with internal teams for pre- and post-sales activations:
- Cross-verify accounts and services in BSCS & CRM
- Liaise with Logistics for device/SIM deliveries
- Coordinate with RRMC/Document Management for AS registration
- Work with MNMI for BSCS & CRM account replication
- Engage DSP team for customer appointments and tracker validation
- Maintain proper documentation, system updates, and audit readiness.
Qualifications, experience, skills and competencies
Qualifications
- Minimum Bachelor’s Degree
Experience
- 8 years’ experience in back-office role
Skills
- Independent and kick-starting approach
- Solid communication skills
- Excellent time management, and organization skills
- Professional appearance and presentation required
- Extensive knowledge in Accounts
- Competitive analysis
- Price management