About this role
Job Number: 4909
Job Type: Full-Time
Vacancy Reason: Backfill
Location: 99 Regina Street, Waterloo, ON
Number of Positions: 1
Department: Epidemiology and Digital Health (C)
Division: Public Health and Paramedic Services
Hours of Work: 35 hours per week
Work Schedule: Monday to Friday, 8:30am to 4:30pm (hybrid - 2 days per week in office)
Union: CUPE 1883
Grade: CUPE 1883 Grade 013
Salary Range: $42.12 - $47.72 per hour
Posting Date: September 22, 2026
Closing Date: September 28, 2026
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan , “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
The Role
Develops, implements, researches, and coordinates work plans and business process improvements to support the implementation and maintenance of health information systems for the Department, including an electronic health record. Facilitates multi-disciplinary project teams to support system implementation and maintenance. Identifies opportunities and makes recommendations to support department-wide system interoperability, privacy, and security.
Duties/Responsibilities
- Creates project plans to support the planning and implementation of new/modified provincial, divisional, and departmental health information systems, including an electronic health record. Collates research, evidence, best practice, and client/steering committee input; and presents work plans, documentation/resources, reports, and recommendations to steering committee.
- Coordinates the development, configurability, and interoperability of health information systems, including maintenance and upgrades, in collaboration with corporate ITS. Analyzes systems to ensure data integrity, security, interoperability, and privacy requirements are met. Optimizes systems as per licensing agreements. Conducts system audits.
- Acts as a system administrator for specific program and departmental systems (e.g., provides user support, training, and access; liaises with corporate ITS and vendor; troubleshoots issues).
- Evaluates provincial and local health information systems to determine feasibility for use across Divisions. Identifies opportunities for integrated planning and leveraging technology. Makes recommendations for new/modified systems, including equipment to support same.
- Conducts reviews of current business practices, including documenting existing processes and work flows, analysing factors, and providing recommendations to management and clients.
- Leads and participates in working groups to map and document business process and design or revise processes and procedures to support new/modified systems. Implements new practices and procedures, approved by management.
- Creates and implements work plans to address outcomes of privacy impact and threat risk assessments relating to health information systems.
- Assists management to evaluate departmental operations relating to information technologies, information management and service level determination, and customer service to achieve performance and quality control objectives.
- Consults with Information & Planning Managers in the Department regarding system needs; and collaborates with working groups and committees to develop work plans. Has regular contact with departmental staff to provide system support/guidance. Liaises with ITS for project planning, implementation, and system/technology issues.
- Consults with other health units, community partners, and Ministry officials on issues related to system implementation and use. Contacts suppliers for product information.
- Participates in emergency response activities per prescribed role in the Department’s Emergency Response Plan.
- Backs up Records Coordinator (PHE), as required.
- Performs related duties as assigned.
Knowledge, Skills, and Abilities
- Knowledge of health informatics, health information management, and project management acquired through a 4-year degree in health information science/information technology plus 3 years of related experience, or an equivalent education/experience (post-graduate degree plus 2 years of related experience, or, a 3 year degree plus 4 years of experience).
- Knowledge of technical, integration, interoperability, and clinical business requirements of delivering health information solutions, applications, and software.
- Knowledge of and ability to comply with policies, procedures, and vendor/system agreements.
- Project management, research, analytical, and problem solving skills to collect, analyze, synthesize, evaluate, prepare, and report on assigned projects; create work plans and timelines; meet project deadlines/goals; adapt to changing demands; troubleshoot system issues; develop recommendations to address gaps, improve business processes, and reduce organizational risk; and work independently.
- Communication, facilitation, and leadership skills to coordinate, collaborate with, and lead multi-disciplinary steering and implementation committees; provide training and system support to departmental staff; clarify project information/needs with clients; conduct and facilitate meetings, workshops, and presentations; respond to inquiries and present information/recommendations using technical language to varied audiences; and participate as an effective team member.
- Computer skills using software such as Microsoft Office, health information/clinical systems, and project management software. Knowledge of information technology environments, network infrastructure, and equipment/devices (e.g., tablets, servers, storage).
- Ability to read technical manuals, updates, bulletins, system implementation and testing plans, Ministry best practices/reports, and system specifications. Ability to write reports, work plans, project materials, user guides/manuals, presentations, summaries, and recommendations.
- Ability to travel within and outside Waterloo Region.
- Ability to support and demonstrate the Region’s values.
Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.
We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin;
- persons with visible and/or invisible (physical and/or mental) disabilities;
- persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions
For questions or to request accommodations during your recruitment, onboarding or employment, please contact [email protected] , or by calling our Service First Contact Centre at phone number (519) 575-4400.
Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).