About this role
Training Associate III
Remote, Malaysia
What you get:
- Full-time employment with benefits day one including paid holidays
- Paid Training
- Weekend Off
Requirements:
- Must be at least 18 years of age or older
- Preferably a high school diploma and above
- Must be able to submit a background check and drug test
- Must be able to work 8 hours night shift from 8PM to 8AM, Mon to Fri
Summary: Provide learning administrative services to support client learning and data management needs.
Duties and Responsibilities include the following:
- Perform data entry as it relates to learning administration
- Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
- Make certain client standard operating procedures, processes and service level agreements are maintained
- Identify and trouble shoot discrepancies and issues
- Escalate issues to Manager for resolution
- Communicates directly with client on questions, revisions, and issues.
- Identifies client issues and escalates appropriately.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Good to have VeevaVault experience
- Attention to detail
- Ability to work in multiple sites simultaneously
- Completes atypical assignments.
- Works within established procedures and practices.
- Completes work with limited supervision.
Job Requirements:
- Good communication skills (English)
- Must be able to perform a dual role in data processing and technical helpdesk support
- Good experience on Microsoft Excel & other Microsoft applications
- Experience managing Learning Management System (LMS) would be an advantage.
- Experience in managing ticketing tools such as ServiceNow would be an advantage.