Sales Administrative Assistant (m/f/x)

What will I do?

I support DEKOM’s Account Managers with the commercial and administrative work required to serve customers efficiently. By preparing accurate quotations, gathering information and maintaining reliable sales records, I give the Account Management team more time to focus on customers and business development.
My responsibilities include: I prepare and send quotations and commercial proposals using information from Account Managers and technical colleagues. I collect pricing, availability, lead times and product information from suppliers, distributors and internal teams. I update quotations when specifications, quantities, prices or customer requirements change. I maintain accurate customer, opportunity, quotation and follow-up information in our CRM and business systems. I monitor open quotations and help Account Managers track customer actions, follow-ups and purchase orders. I check incoming customer orders against quotations and flag any discrepancies. I support the internal handover of successful opportunities to Project Management, Procurement and other teams. I respond to general customer enquiries and support presentations, tenders, reporting and customer meetings. As my commercial knowledge develops, I support customer follow-ups and smaller sales opportunities under the guidance of an Account Manager.

What do I have to bring? My skills and experience:

### Must-have requirements
An MBO+/HBO-level qualification in Business Administration, Commercial Economics, Sales, Marketing or a related field, or equivalent relevant experience. Some experience in sales administration, sales support, customer service or commercial administration. Motivated junior candidates with a clear interest in developing within sales are also welcome. Professional working proficiency in Dutch and English, both at CEFR B2 level or higher. Confidence using Microsoft 365, particularly Excel, Outlook, Word and Teams. The ability to work accurately with quotations, prices, quantities and commercial documentation. Availability to work primarily from the office and travel occasionally for business purposes.
### Preferred qualifications
One to three years of B2B sales support or quotation administration experience. Experience with CRM, ERP, quotation or order-management systems. Knowledge of AV, IT, Unified Communications, technology distribution or systems integration. French or another European language.
## My knowledge and experience
I am organised, customer-focused and comfortable managing several requests and deadlines at the same time. I communicate professionally, research missing information proactively and ask questions when requirements are unclear. Deep technical expertise is not required, but I am interested in audiovisual, Unified Communications and workplace technology.

Working at DEKOM - How do I work?

At DEKOM, technology and collaboration go hand in hand. Our "stay human" culture means working professionally while remaining approachable, supportive and open. I take ownership of my work, communicate clearly and collaborate closely with colleagues across teams.
### What I can expect:
A collaborative international team with flat hierarchies and short decision-making processes. A high level of trust, personal responsibility and room to organise my work. Open communication and close cooperation across departments and disciplines. Opportunities to contribute ideas and help improve processes, standards and ways of working. A future-oriented working environment focused on communication, collaboration and workplace technology. Close cooperation with experienced Account Managers and technical specialists. Development opportunities in Senior Sales Support, Inside Sales, Junior Account Management or Account Management, depending on my performance and interests.

We are looking forward to your application:

Tatjana Ulrich- Global HR Director- [email protected]