About this role
APM Terminals
About the Role
At APM Terminals Pecém, we are looking for an IT Support & Infrastructure Analyst (PL) to join our Information Technology team. In this role, you will support, implement, and maintain critical IT and OT services that enable safe, reliable, and efficient terminal operations. Working closely with local, regional, and global teams, you will help ensure the availability, performance, and continuous improvement of infrastructure, networks, applications, cybersecurity, and operational technologies across our terminal environment.
What We Offer
- Exposure to technology solutions within a global container terminal environment.
- Opportunities to participate in local, regional, and global IT/OT projects and implementations.
- Continuous learning and development across infrastructure, networking, operational applications, and terminal technologies.
- Collaboration with international teams and subject matter experts across APM Terminals.
Key Responsibilities
- Ensure the availability and performance of IT/OT infrastructure, networks, communication services, servers, endpoints, and business-critical applications.
- Install, configure, maintain, and troubleshoot hardware, software, network equipment, wireless infrastructure, and end-user devices.
- Provide L1/L2 support for critical systems and applications, including TOS/Navis N4, XPS, EDI, and corporate platforms.
- Monitor IT and OT environments, proactively identifying service degradation and potential operational impacts through monitoring and alerting tools.
- Support incident resolution, root cause analysis, change management activities, cybersecurity compliance, backup processes, and disaster recovery initiatives.
- Contribute to infrastructure, networking, application, and operational technology projects in partnership with local, regional, and global teams.
- Maintain technical documentation, asset inventories, procedures, and vendor coordination activities while supporting knowledge sharing across teams.
Who We Are Looking For
We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.
- Demonstrate a strong continuous improvement mindset and a proactive approach to problem-solving.
- Hold a completed degree in Computer Science, Information Technology, or a related field.
- Bring experience supporting enterprise infrastructure, networks, systems, and end-user environments in operational or industrial settings.
- Have experience troubleshooting Windows and Linux environments, network connectivity, hardware, software, and operational technologies.
- Possess working knowledge of routing, switching, wireless technologies, infrastructure monitoring, and incident management.
- Demonstrate effective communication skills and the ability to collaborate with local, regional, and global stakeholders.
- Have intermediate English proficiency and a willingness to continuously develop language and technical capabilities.
- Be comfortable participating in an on-call rotation supporting a 24/7 operational environment.
About APM Terminals
APM Terminals is a global terminal operator committed to enabling world trade and delivering operational excellence. Through innovation, technology, and collaboration, we connect supply chains and support the movement of goods that keep economies running. Joining our team means becoming part of a diverse, international organization where safety, continuous improvement, and customer focus are at the heart of everything we do.
Additional Information
Job Type: Permanent
Location: Pecém, Brazil
Work Arrangement: On-site
Travel Requirements: National travel and occasional international travel may be required to support projects, implementations, training activities, and operational needs across APM Terminals locations.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .