About this role
The Opportunity
We are rapidly expanding our team and are seeking talented support specialists to reliably resolve issues delightfully and efficiently. Core to our mission is providing a world class level of product support to our users and athletes that matches the world class quality of our products.
We're looking for individuals who are passionate about sports and technology and are eager to contribute to the daily training experience of COROS users. Must be a people person, able to thrive in a fast-paced, growing environment, and dedicated to providing the best possible professional service interactions via phone, email, and chat.
Your playground
- Reliably resolve issues delightfully and efficiently via phone, email, and chat.
- Learn, master, and maintain up to date knowledge of all products, and the ability to effectively and efficiently troubleshoot issues their proper solution.
- Perform other job duties and projects as directed including but not limited to order tracking, outbound contact projects, data entry, etc.
- Contribute to a positive, productive, and team-oriented work environment.
- Communicate effectively and professionally across departments to deliver feedback, resolve technical issues, etc.
- Work with leadership and peers to constantly improve the customer experience.
- Adhere to defined attendance standards and stay in good communication with leadership and be available at all times during working hours.
- Maintain a positive and constructive attitude and work with leadership to continually apply feedback and sharpen both knowledge and skills.
What you bring to the starting line
- 3+ years of Customer Service Experience is preferred.
- Willingness to work 9am to 6pm CEST. (weekend option available)
- Excellent verbal and written communication skills.
- Careful attention to detail and procedures.
- Understanding of basic business/communication software and the ability and willingness to learn COROS systems and processes.
- Reliable internet as well as a quiet and secluded work area for remote work is a must.
- A genuine passion for sports and movement.
- A customer-focused mindset paired with empathy and being a great listener.
- Being a critical thinker, displaying great judgment, ownership, and decision making.
- Professional French speaking ability and fluency in English.
The Package
- Work in a dynamic, motivated, and growing team .
- Creative freedom and space for independent work.
- Flat hierarchy with short decision-making processes.
- 25 days of paid vacation plus standard local holidays.
- Location: Hybrid if you are located near our office in Almería, Spain or remote within Europe
- Compensation: The base salary range for this position starts at €28.000,- annually with the possibility to earn a performance-based bonus on top. The final offer depends on your experience, background, and location.