About this role
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Billing Operations
- Generate and validate customer invoices, debit notes, and credit notes accurately and in accordance with company policies.
- Ensure timely issuance and distribution of invoices to customers.
- Review billing data for completeness and accuracy before invoice processing.
- Investigate and resolve billing discrepancies in collaboration with internal stakeholders.
- Maintain accurate billing records and supporting documentation.
Cash Application
- Process and apply incoming customer payments accurately and timely.
- Match customer payments against open invoices and outstanding balances.
- Investigate and resolve unapplied, unidentified, or short-paid transactions.
- Perform daily reconciliation between bank receipts and customer accounts.
- Ensure cash application activities meet established service level agreements (SLAs).
Stakeholder Management
- Liaise with customers and internal departments regarding billing inquiries and payment allocation issues.
- Communicate effectively with Mandarin-speaking customers and stakeholders to resolve invoice and payment-related matters.
Compliance and Controls
- Adhere to company policies, accounting procedures, and internal control requirements.
- Maintain proper documentation and audit trails for billing and cash application transactions.
- Ensure compliance with financial and operational standards.
Qualifications
Education
- Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
- Fresh graduates are encouraged to apply.
Experience
- 0 to 2 years of experience in Accounts Receivable, Billing, Cash Application, Finance Operations, or Shared Services.
- Internship or practical experience in finance functions will be an advantage.
Skills and Competencies
- Fluent in Mandarin and English (spoken and written).
- Strong attention to detail and accuracy.
- Good analytical and problem-solving skills.
- Basic understanding of Accounts Receivable and accounting principles.
- Proficient in Microsoft Excel and Microsoft Office applications.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.