Healthcare Applications Consultant

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Key Responsibilities Support & Operations •    Provide day-to-day support for LIMS applications and laboratory users. •    Oversee the resolution of incidents, problems, and service requests, ensuring timely and effective resolution. •    Serve as the primary point of contact for complex LIMS application, integration, and data-related issues. •    Investigate, troubleshoot, and resolve application, interface, integration, and data issues. •    Monitor application performance, system health, interfaces, and integrations, and proactively identify potential issues. •    Coordinate issue escalation with vendors, infrastructure teams, application teams, and other technical stakeholders as required. •    Support production environments and ensure appropriate incident, problem, and change management processes are followed. •    Maintain knowledge articles, technical documentation, support procedures, and troubleshooting guides. Team Leadership & Workload Management •    Distribute support, enhancement, and implementation activities among team members based on priorities, skills, and workload. •    Provide day-to-day guidance, coaching, mentoring, and workload management for support team members. •    Coordinate support activities across multiple laboratory sites and time zones. •    Mentor support analysts and laboratory administrators to improve technical capabilities and support effectiveness. •    Facilitate regular support reviews, team meetings, and status updates. •    Communicate support priorities, risks, issues, trends, and improvement opportunities to leadership. LIMS Administration & Configuration •    Configure and maintain LIMS master data, workflows, test methods, user roles, security settings, and other system configurations. •    Oversee master data maintenance and governance processes to ensure data accuracy, consistency, and quality. •    Review and approve system configuration and master data changes. •    Ensure configuration changes are appropriately assessed, tested, documented, and approved prior to deployment. •    Guide solution design for new business requirements, enhancements, and process improvements. •    Ensure LIMS solutions align with global standards, governance requirements, and industry best practices. Integration & Technical Support •    Support laboratory instrument integrations, interface monitoring, and data exchange processes. •    Troubleshoot interfaces, APIs, instrument drivers, and other system integrations. •    Work with technical teams to investigate connectivity and integration issues. •    Apply knowledge of databases, SQL, APIs, and data integration technologies to diagnose and resolve issues. •    Support system upgrades, patches, enhancements, configuration changes, and related deployment activities. Testing, Validation & Implementation •    Perform and/or coordinate testing, validation, and deployment activities for new functionality and system changes. •    Ensure changes are properly tested, validated, documented, and approved before production deployment. •    Assist with implementation projects, system upgrades, enhancements, and go-live activities. •    Support user acceptance testing, validation activities, training, and post-go-live support. •    Participate in implementation projects and contribute to solution design and delivery activities. Stakeholder & Vendor Management •    Collaborate with site laboratories, business stakeholders, IT teams, vendors, and other technical teams to resolve issues and deliver solutions. •    Coordinate with vendors and technical teams to resolve complex application and integration issues. •    Translate laboratory and business requirements into practical LIMS solutions. •    Provide clear and timely communication regarding priorities, risks, issues, and project or support status. •    Identify opportunities to improve system usability, operational efficiency, and data quality. Required Skills & Experience Technical Skills •    Deep knowledge of LabVantage LIMS administration and configuration. •    Experience with LabVantage functionality, including: o    Web Page Design o    Master Data o    Instrument Drivers o    Security •    Strong understanding of master data management and system configuration. •    Strong experience troubleshooting complex application, interface, and integration issues. •    Working knowledge of SQL, relational databases, and database troubleshooting. •    Understanding of laboratory instrument integration concepts and data exchange mechanisms. •    Experience with APIs and interface/integration support. •    Working knowledge of Java and JavaScript. •    Experience with Jasper Reports/Reporting. •    Understanding of networking concepts, including firewalls, VPNs, and connectivity troubleshooting. •    Experience supporting production environments and managing incidents, service requests, and changes. •    Experience with ServiceNow, SharePoint, Bartender, and Azure DevOps. •    Experience with Agile or Scrum delivery methodologies. Leadership & Delivery •    Demonstrated experience leading teams and prioritizing workload across support, enhancement, and project activities. •    Ability to coordinate support activities across multiple sites, teams, and time zones. •    Strong stakeholder management and communication skills, with the ability to work effectively with laboratory, business, IT, and vendor teams. •    Strong root-cause analysis, troubleshooting, and problem-solving capabilities. •    Knowledge of testing, validation, change management, release, and deployment processes. •    Ability to manage competing priorities and drive issues through to resolution. Functional Skills •    Good understanding of laboratory workflows and quality control processes. •    Ability to understand business and laboratory requirements and translate them into effective system solutions. •    Experience supporting laboratory users and administrators. •    Strong training, coaching, and mentoring capabilities. •    Understanding of LIMS governance, documentation, and support best practices. Soft Skills •    Strong problem-solving and analytical thinking skills. •    Customer-service-oriented approach. •    Excellent verbal and written communication skills. •    Strong stakeholder management and interpersonal skills. •    Good documentation and organizational skills. •    Ability to collaborate effectively across laboratory, business, IT, and vendor teams. •    Proactive approach to identifying issues, risks, and opportunities for continuous improvement. Nice-to-Have Skills Technical •    Experience with other LIMS platforms, such as LabWare, STARLIMS, AssayNet, CCLAS, or OnLIMS. •    Experience with Electronic Laboratory Notebook (ELN) and Laboratory Execution System (LES) platforms. •    Experience developing Power BI reports and dashboards. •    Experience with Jasper Reports. •    Working knowledge of Databricks, including query creation, optimization, and data extraction. •    Experience contributing to LIMS or laboratory technology roadmap development. Other •    Proficiency in a second language, particularly Spanish, French, or Dutch. Philippines Consulting Hybrid Professional QUEZON CITY, PH (0891) IBM Solutions Delivery, Inc.