About this role
- Evaluate Existing Business Processes & propose Process Improvements
- Creates processes and integrates voice of the customer insights into cross-functional action plans.
- Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues
- Formulate & manage end to end process for all customer communication
- Graduate with at least 3 years relevant local market knowledge in retail banking product and services
- Sound compliance, ops or product or sales governance background
- Customer obsessed, change focused pragmatist
- Good communication & interpersonal skills