About this role
Overall Compensation & Benefits:
- Medical, Dental, & Vision insurance packages - FT employees
- 401k plan – Employer matching
- Paid time off accruals
- 20% Employee discount
- Free Box Items for employees
- Performance reviews (30-day, 6-month, Annual)
- Quarterly Bonus*
- Happy Hour Bonus*
- Birthday Bonus*
*For more information, please contact us, and we will be happy to answer any questions about this benefit.
General Purpose: To provide customer service in a friendly and professional manner that consistently follows the Customer Service Standards, to maintain a high level of customer satisfaction by properly handling all inquiries, orders, special orders and returns, and to assist in creating an abundant, well-stocked Wellness Department that is clean, organized, and appealing.
Essential Duties:
- Proactively assist customers within the guidelines outlined in our Customer Service Standards.
- Assist customers with special requests or needs, including returns and special orders, and properly record such items.
- Maintain Wellness Department through proper receiving, stocking, facing, rotation, cleaning, storage, organization, and merchandising.
- Pulling back stock inventory according to Wellness Manager’s weekly back stock inventory schedule.
- Maintain signage and order shelf tags as needed.
- Clean and organize the Wellness Information Booth, backroom, shelves, displays, and sales floor.
- Gain education in product knowledge, promotions, and issues to the Natural Foods Industry emphasizing vitamins/supplements and health and beauty aids.
- Communicate any suggestions, concerns, questions, and customer feedback to the Wellness Manager in a timely manner.
- Adhere to all store policies as outlined by the Wellness Manager, Staff Member Handbook, Injury and Illness Prevention Plan and FDA liability standards
Other Responsibilities:
- Attend department meetings (minimum of 1/ Qtr.), and all scheduled all-store meetings and mandatory vendor staff training.
- Practice proper use of box cutter, baler, and all other equipment.
- Know store layout/product location to refer the customer to the appropriate aisle when asked.
- Assist other team members in achieving the goals of the department and the store.
- Assist with quarterly inventory.
Work Environment:
- Ability to work under a variety of conditions, including cold temperatures for extended periods of time.
Qualifications
Qualifications:
- Knowledge and interest in natural alternative medicine and body care.
- Previous customer service experience, with an open, friendly demeanor that relates well to customers.
- Strong communication and listening skills.
- Ability to read product labels and UPC codes.
- Ability to work in a fast-paced environment and handle a variety of people with special needs.
- Ability to organize, prioritize and accomplish tasks with little or no supervision.
Physical Demands:
- Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.
- Ability to push/pull a loaded Wellness stock cart throughout any assigned shift unassisted.
- Ability to stand and walk for extended periods of time.
- Ability to climb and balance on a step stool/ladder.
- Ability to stoop, kneel and crouch.
- Ability to sustain repetitive arm and hand motion.
- Ability to reach above shoulders and horizontally to stock and retrieve inventory.