About this role
Summary:
Zayani Motors, a leading company in Bahrain with a proven track record, is seeking a Warranty Administrator - Automotive to join our dynamic team. Our company is expanding and we are looking for a skilled and dedicated individual to join us in this journey. The ideal candidate should have experience in warranty administration and possess a professional attitude.
Key Responsibilities:
- Process and manage all vehicle warranty claims in a timely and efficient manner
- Review and approve warranty claims based on the manufacturer's guidelines
- Maintain accurate and up-to-date warranty records
- Communicate with customers, suppliers, and manufacturers regarding warranty claims and resolutions
- Monitor warranty expenses and report on any discrepancies or trends
- Collaborate with the service department to ensure proper warranty procedures are followed
- Train and educate staff on warranty policies and procedures
- Resolve any conflicts or issues related to warranty claims
- Keep up-to-date with the latest warranty trends and regulations
- Conduct regular audits to ensure compliance with warranty procedures and regulations
- Prepare reports and presentations on warranty performance and improvements
Requirements:
- Minimum of 5 years of experience in warranty administration in the automotive industry
- Excellent knowledge of vehicle warranty policies and procedures
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Proficient in Microsoft Office and other relevant software
- Detail-oriented with strong analytical and problem-solving skills
- Proven ability to manage multiple tasks and meet deadlines
- Strong organizational and time-management skills
- Knowledge of automotive industry regulations and standards
- Fluent in English, Arabic is a plus