About this role
Summary
We are seeking a diligent and professional Bill Collector to join our Credit Control team. The successful candidate will be responsible for managing and recovering outstanding payments from clients, playing a vital role in maintaining the financial health and stability of our company. This position requires a proactive individual with excellent communication skills and a firm but fair approach to debt collection.
Responsibilities
- Proactively contact clients with overdue accounts via telephone, email, and written correspondence to arrange payment.
- Negotiate payment schedules and settlement agreements to resolve outstanding balances.
- Maintain accurate and up-to-date records of all collection activities, communications, and payment promises.
- Investigate and resolve billing discrepancies and client disputes promptly and professionally.
- Prepare and present reports on collection status and accounts receivable to management.
- Ensure all collection activities adhere strictly to company policies and relevant legal regulations.
- Liaise with internal departments to clarify billing information and support the collections process.
Qualifications
- 0–2 years of experience as a Bill Collector or in a similar Accounts Receivable or Credit Control role.
- Strong understanding of billing procedures and best practices in debt collection.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to handle difficult conversations with professionalism and confidence.
- High degree of accuracy and exceptional attention to detail.
- Proficiency in MS Office (especially Excel) and familiarity with accounting or collection software.
- Strong organisational skills with the ability to manage and prioritise multiple accounts.
- Commitment to handling sensitive information with confidentiality and integrity.