Client Coordinator

Job Title: Client Coordinator / Service Coordinator Job Description
The Client Coordinator / Service Coordinator serves as a key point of contact for customers and business partners, ensuring a seamless and professional customer experience. In this role, you manage inbound customer communications, maintain accurate client information, update customer portals, and provide administrative support to internal teams. You will be cross-trained across two critical support functions and provide backup coverage as needed, helping to maintain continuity of service and operational efficiency in a fast-paced environment.
Responsibilities
- Serve as a primary point of contact for customers and business partners, responding promptly and professionally to inbound calls, emails, and other communications.
- Manage inbound customer communications using two different phone systems, including an automatic dialer and a non-automatic phone system, and adapt your approach based on the technology used.
- Maintain and update client information in customer portals, databases, or CRM systems to ensure records are accurate, complete, and current.
- Provide administrative support to internal teams, including clerical tasks, documentation, and data entry related to client accounts and service activities.
- Support and enhance the customer experience by ensuring inquiries are handled efficiently and issues are escalated or resolved in a timely manner.
- Be cross-trained across two critical support functions within the organization and provide backup support and coverage for both teams when needed.
- Collaborate with colleagues to ensure continuity of service and operational efficiency, especially during busy periods or coverage gaps.
- Organize and prioritize multiple tasks and requests in a fast-paced environment while maintaining strong attention to detail.
- Communicate clearly and professionally in both verbal and written formats with customers, business partners, and internal stakeholders.
- Utilize Microsoft Office applications, including Outlook, Excel, and Word, to manage communications, track information, and support daily operations.
Essential Skills
- 2+ years of customer service, administrative support, insurance operations, or related experience preferred.
- Strong verbal and written communication skills, with the ability to interact professionally with customers and business partners.
- Excellent organizational skills and attention to detail, with a focus on accuracy in data and documentation.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
- Experience working with customer portals, databases, or CRM systems preferred.
- Ability to work independently while also collaborating effectively within a team environment.
Additional Skills & Qualifications
- Background in client services or support roles is beneficial.
- Comfort working with different phone systems, including automatic dialers and standard phone systems.
- Demonstrated reliability and flexibility in providing backup support across multiple teams.
- Interest in contributing to a growing organization with expanding operations.
Work Environment
This position is based in a newly renovated office environment with a cubicle-style layout located in a collaborative pit area. You will work on-site using standard office technologies, including multiple phone systems and computer-based tools such as Microsoft Office and customer portals or CRM systems. Weekend hours may be required during specific periods (for example, 10:00 a.m. to 3:00 p.m. on both weekend days, with some flexibility as needed), in addition to regular weekday office hours. The setting supports close collaboration with teammates while providing an organized workspace for focused customer service and administrative tasks.
Job Type & Location
This is a Contract to Hire position based out of Richfield, OH.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Richfield,OH.
Application Deadline
This position is anticipated to close on Sep 29, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.