Patient Access Representative I - Per Deim- Days- Patient Access- Chilton Medical Center

Patient Access Representative

Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.

Principal Accountabilities: (including but not limited to)

- The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system

- Securing accurate information,

- Interpreting and communicating patient responsibility

- Obtaining accurate patient identification is essential for the financial and operational success of the organization

- Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner

- Attempting to resolve customer questions and concerns

- Adapting to changes in the work environment

- Meeting shift expectations

- Handling challenging customers

- Obtains and verifies patient information for registration

- Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims

- Requests payment of financial dues from patient or guarantors

- Obtains federally required and hospital related consents in a timely manner

- Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.

- Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations

- Performs other related duties as assigned

Schedule:

- Per Diem, Days

- Every Other Weekend

Required:

- HS Diploma or equivalent
- Ability to lift more than 25lbs if needed

Preferred:

- Customer service experience
- Electronic Medical Record (EMR) experience, preferably EPIC

Relevant Experience:

- Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.