Manager, Process Management & Controls

About Us:

At ClarityPay, we’re redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable “Pay-Over-Time” tools— including monthly installments, BNPL, and revolving products. We solve complex credit challenges with speed, precision, and intelligence.

Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team.

Role Overview:

ClarityPay is seeking a Manager of Process Management & Controls to make how we operate visible, measurable, and self-correcting. Too much of how our work runs today lives in people’s heads. You will document how it actually runs, tie every process to a KPI, and build the controls that stop failures — and the ones that surface them in hours rather than at month-end. It is the consulting toolkit applied in-house, where you stay to operate what you designed, and it is hands-on: you will get into the data, build the alerting, and develop the AI agents that do this at scale.

Key Responsibilities:

- Document how work actually runs — interview process owners, capture steps, decisions, thresholds and handoffs, and hold the standard as coverage expands.
- Tie every process to a quantifiable KPI — a number, a calculation and a target that actually evidences what the process exists to achieve.
- Design preventative controls built into the process itself: approval thresholds and limits, segregation of duties, maker-checker steps, system validation.
- Design detective controls — reconciliations, exception reports, variance thresholds, anomaly detection — sized to catch a break the same day, plus leading indicators that flag failure early.
- Build the detection layer yourself: pull the numbers out of our data warehouse, build the dashboards and alerting, and use AI to do most of the technical work.
- Build, test and maintain the AI agents and skills that run documentation, monitoring and reporting, and prove their output is correct.
- Run root cause analysis on breaks and near-misses; turn one-off fixes into permanent controls.
- Produce control evidence for Process Office review, Compliance mapping, and SOC 2, PCI DSS and partner-bank reviews, and report process health to executives in decision-ready terms.
- Continually promote and apply ClarityPay values; be a role model of trust and integrity.

Qualifications:

- Curious, energetic, positive, solution-oriented, collaborative, trusted.
- 5+ years in management consulting or advisory (Big Four, Accenture, or a boutique operations or risk practice), or a comparable in-house process, controls, or business operations role.
- Evidence of owning and operating what you recommended — not handing over a deliverable and moving on.
- Demonstrated experience designing preventative and detective controls, not only documenting processes.
- Data fluency: comfortable pulling answers out of a data warehouse using AI to draft the queries, and able to catch when the output is wrong. Deep SQL or Python expertise is not required; willingness to work in the data rather than wait on someone else is.
- Genuinely AI-forward: has built and maintained LLM-based agents, skills, or workflows that other people rely on.
- Fluent in process mapping and control methodology (BPMN, SIPOC, risk-and-control matrices).
- Exceptional interviewing and writing skills — able to get how work really runs out of busy people and write it so a new hire could follow it.

Nice to Have:

- Fintech, lending, payments, banking, or another regulated environment.
- Familiarity with control frameworks (COSO, SOC 2, PCI DSS) or supporting audits from the inside.

How You’ll Know This Role Is Right for You:

- You want to build the function, not inherit it — there is a template, a few documented processes, and a lot of white space.
- You would rather fix the process than write the memo about the process.
- You like being the person who noticed. The best outcome here is a problem that never became an incident.
- You have receipts on AI — things you actually built, not tools you have opinions about.

What We Offer:

- Competitive fixed and variable compensation package.
- Comprehensive benefits (medical, dental, vision).
- Opportunities to grow, lead, and shape the future of consumer finance.
- 401k program.

Role Details

- New York City
- This role will report to the Chief of Staff to the CEO.

Ready to redefine point-of-sale financing with us? Apply today and join a passionate team committed to making financial clarity a reality.

ClarityPay is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other legally protected status.

Compensation

$120K – $170K