VP & Area Manager, Liabilities - RM Coverage

JOB SUMMARY / INTRODUCTION

- Lead the assigned team effectively to meet team objectives/KPI’s
- To ensure recruitment, training, motivation and retention of assigned staff
- To track daily sales activity to ensure superior client on boarding experience
- Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

KEY RESPONSIBILITIES

- Balance sheet Growth and Revenue Targets
- People Management
- Complaint to regulatory and FAB Risk policies

Leading sales force for Business Banking Liabilities and Assets (Unsecured & Secured) products targeted to SME segment.

- Accomplish set sales and revenue objectives for all Products as per set the business plan.
- Manage the assigned team to achieve monthly& annual set objectives
- To maximize cross sell opportunities to ensure higher productivities
- Maintain Sales Performance MIS on sales performance for review by AreaManager
- Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by BBG Sales department sales personnel by delivering quality client on-boarding experience.
- Ensure team alignment in order to achieve superior client on boarding experience
- Understand and resolve customer redressals and take appropriate action, if required
- Implement People Development and Learning & Development agenda of the department in close coordination with FAB Academy to build a great team and create a winning culture.
- Lead by example and build strong relationships with all stakeholders.
- Take accountability for own development and support Learning & growth of all team members by rolling out specific trainings and skill enhancement programs.
- To ensure recruitment, training, performance, motivation and retention of all assigned sales personnel
- Provide appropriate refreshers to keep team abreast of market dynamics and competition offerings
- To build and maintain effective business relationship with all internal departments
- Co-ordinate with other departments to ensure processing of applications within prescribed TAT’s
- Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel and manage their career aspirations effectively
- Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
- Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise
- Implement Risk Control Assessment RCA process across all areas of BBG
- Department - Selling, Client Onboarding, Recruitment, Training, Performance Management, Human Resources, Fraud Control, Operations, Client Application & KYC Documentation etc.
- Implementation of all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
- Monitor the NPL rate regularly and take remedial action as appropriate whenever required
- Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
- Authorized to take decisions as per the approved authorization matrix.

REQUIREMENTS / QUALIFICATIONS

Education required:

University Degree / MBA / PGDM

Experience:

- 10 to 12 years of experience in Banking or in a Financial Industry at supervisory position.
- Proven experience managing a team of sales officers within the Business Banking Liabilities segment.