Licensed Telesales Supervisor

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:
Licensed Telesales Supervisor

Job Description:

We're looking for a highly motivated and results-driven   Remote   Telesales   Supervisor   to lead a fast-paced, high-energy sales team. In this role,   you’ll   be responsible for   driving daily team performance, ensuring individual and team goals are met or exceeded.

Success   requires   more than just managing metrics—you must   understand the sales process in depth   and be able to   coach to   specific behaviors   that impact sales outcomes. If you thrive in a dynamic environment and are passionate about developing others to close deals effectively, this is the role for you.

Key Responsibilities:

- Lead and motivate a remote team of   telesales   agents in a   fast-paced , goal-oriented environment

- Monitor team KPIs and hold team members accountable for hitting performance targets

- Identify   sales behaviors that drive success, and provide real-time, actionable coaching

- Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth

- Foster a culture of urgency, ownership, and continual improvement

- Partner with training and sales leadership to enhance process and skill development

Responsibilities

- Accountable for daily, weekly, and monthly activities of all team members

- Set priorities to ensure task completion and performance goals (quality, adherence, service levels, AHT) are met

- Ensure compliance with policies, procedures, and applicable regulations

- Monitor performance and deliver real-time coaching and feedback

- Assist   with escalated calls and issue resolution as needed

- Monitor team chat to provide support and   align   on project priorities

- Partner with Workforce Management to build and manage team schedules

- Supervise both local and remote team members

- Review and evaluate team calls regularly to ensure quality and compliance

Qualifications

- Active resident Health Producer License

- Minimum of one-year recent experience as a call center supervisor leading a team of licensed health insurance agents

- Proven ability to coach and manage employee performance using call center KPIs

- Strong technical skills, including Windows-based systems and call center software

- Excellent verbal and written communication skills

- High School Diploma or equivalent

Location:
Work@Home USAUnited States of America