Customer Service Representative

About Camco Manufacturing:

Camco Manufacturing, founded in 1966, has evolved from a humble beginning with one employee and a single product to become a powerhouse in the outdoor recreation market. With a rich history spanning over 50 years, Camco has grown exponentially, boasting a workforce of over 1,000 employees, 140+ patents, and an extensive product line exceeding 5,600 offerings. The company's commitment to innovation is evident through its best-in-class, in-house development team, specializing in creating cutting-edge products for the RV, marine, ATV, and other outdoor recreation industries.

Headquartered in Greensboro, North Carolina, Camco operates eight separate manufacturing and warehousing facilities encompassing one million square feet. This extensive infrastructure allows Camco to efficiently meet the diverse needs of its customers, solidifying its position as a leading aftermarket parts and accessories manufacturer in the fast-growing outdoor recreation market. Focused on the RV, Marine, and Camping sectors, Camco's influence in these industries is significant, as it continues to lead the charge with a relentless pursuit of excellence and a commitment to delivering top-notch products and services.

Customer Service Representative

Location: Greensboro, NC

Position Type: Customer Support, Call Center

Overview:

Position Summary

The Customer Service Representative supports Camcos distributors, dealers, and retail partners by providing accurate order processing, proactive communication, and professional issue resolution. This role serves as a key point of contact between customers and internal teams to ensure orders, account updates, credits, deductions, complaints, returns, and related requests are handled efficiently and accurately.

Responsibilities

- Process, monitor, and manage sales orders from entry through fulfillment.

- Ensure accurate products, pricing, shipment method, lead time, account information, and order documentation.

- Research, validate, and resolve pricing, invoicing, order, credit, deduction, return, and account discrepancies according to company procedures.

- Enter, process, and follow up on customer complaints, service complaints, and return authorizations within department timelines.

- Communicate proactively with customers and internal teams regarding order status, issues, delays, and resolutions.

- Coordinate with Sales, Shipping, Transportation, Supply Chain, and Accounts Receivable to support timely and accurate fulfillment.

- Provide inside support to Sales and outside sales representatives, including account setup, account analysis, customer follow-up, customer portal activity, and administrative requests.

- Provide backup coverage for Customer Service team members when needed.

- Document issues, follow-up actions, and resolutions clearly and accurately.

- Assist with process improvements, standard operating procedures, and cross-training initiatives as business needs evolve.

- Adhere to company policies, confidentiality requirements, attendance expectations, work procedures, and professional standards.

Performance Expectations

- Ownership: Take responsibility for customer issues from start to resolution and follow through appropriately.

- Responsiveness: Acknowledge and respond to inquiries within 24 business hours while keeping customers and internal teams informed.

- Accuracy: Maintain accurate order entry, pricing, account details, and communication to reduce errors and rework.

- Problem Solving: Identify root causes, recommend corrective actions, and work cross-functionally to resolve issues efficiently.

- Professionalism: Communicate clearly, respectfully, and confidently in routine and escalated situations.

- Teamwork: Demonstrate dependability, accountability, and a positive attitude that supports a productive team environment.

Qualifications

- High school diploma or equivalent required.

- Minimum of three years of customer service, account support, order management, or related business experience preferred.

- Strong customer service, communication, interpersonal, negotiation, and problem-solving skills.

- Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.

- Basic understanding of order processing, account maintenance, pricing, credits, deductions, invoicing, or related business processes.

- Proficiency with Microsoft Office applications and general office equipment; familiarity with EDI order processing and ability to learn company systems, customer portals, Microsoft Dynamics 365 (D365), or order management tools.

- Experience in manufacturing, distribution, sales support, shipping coordination, freight terms, or account reconciliation is a plus.

Compensations and Benefits:

We offer a wide range of career opportunities with excellent benefits. Above all, we are looking for passionate, talented, hard-working, nice people with great taste to help us build this brand we love.

- Competitive salary

- 401k with company match

- Participation in company health (medical, dental) insurance plans. Supplemental insurance offered

- Promote work/life balance including paid time off and paid holidays

Camco is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to any characteristic protected by applicable federal, state, or local law and are committed to maintaining a workplace free from discrimination and harassment.