About this role
Are you organized, detail-oriented, and great at keeping things moving? If so, we want to talk to you!
We're looking for a Mortgage Processor to join our team and help guide residential mortgage loans from application through final approval and closing. You'll work closely with Loan Officers, Underwriters, Closing staff, borrowers, Realtors, and other partners to make sure loan files are complete, accurate, compliant, and moving forward on schedule.
This is a great opportunity for someone who enjoys a fast-paced, detail-driven environment and wants to be an important part of helping members achieve their homeownership goals.
What You'll Do:
- Process Mortgage Loans: Manage assigned residential mortgage applications from application through underwriting, final approval, and closing.
- Manage Documentation: Collect, order, review, and verify required borrower and third-party documentation, including credit information, appraisals, title work, income and asset verification, and other required documents.
- Keep Loans Moving: Follow up with borrowers, third parties, and internal team members to obtain outstanding information and documentation within established timelines.
- Prepare for Underwriting: Review loan files for completeness, accuracy, and compliance with Credit Union, investor, agency, and loan program requirements before submitting to Underwriting.
- Review Loan Information: Calculate and review qualifying ratios, verify AUS findings, identify potential issues, and ensure loan information is accurately reflected in Encompass.
- Clear Conditions: Obtain and organize documentation needed to satisfy Prior to Final Approval and Prior to Closing conditions and coordinate with Underwriting as needed.
- Manage Your Pipeline: Monitor assigned loans, anticipate upcoming milestones, track deadlines, and communicate proactively about potential delays or outstanding items.
- Communicate & Collaborate: Provide timely loan status and documentation updates to Loan Officers, borrowers, Realtors, Underwriters, Closing staff, and other parties as appropriate.
- Solve Problems: Identify documentation, qualification, or processing issues and help coordinate solutions to keep loans moving toward a successful and timely closing.
- Know Your Products: Maintain a working knowledge of the mortgage loan programs and products offered by Town & Country Credit Union, as well as applicable investor and agency requirements.
- Support the Team: Assist with mortgage processing procedures and training materials and may be cross-trained in Mortgage Loan Closing and/or Post-Closing to provide backup coverage when needed.
What You Bring:
- Education equivalent to a high school diploma required.
- At least one year of experience working in a financial institution preferred, with mortgage lending or mortgage processing experience strongly preferred. Equivalent directly related mortgage experience may be considered.
- Working knowledge of mortgage lending principles, terminology, documentation, and processes is a plus.
- Strong attention to detail and a commitment to accuracy.
- Excellent organizational and time-management skills with the ability to manage multiple loans and deadlines.
- Strong verbal and written communication skills and the ability to work effectively with a variety of people.
- Ability to identify discrepancies, solve problems, exercise sound judgment, and know when to escalate an issue.
- Comfortable working with computers and learning mortgage loan origination systems such as Encompass.
- Ability to maintain confidentiality and appropriately handle sensitive member and financial information.
- A team-oriented attitude and a commitment to providing an exceptional member experience.
Why Town & Country Credit Union?
We're a team of 175 professionals across 11 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities.
We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day.
Benefits You'll Enjoy
Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:
- Competitive pay
- $5 extra per hour for Saturday shifts (non-exempt staff)
- Paid holidays
- Generous paid time off
- "Dress for your day" dress code
- Health, dental, and vision insurance
- Life and disability insurance
- Flexible spending accounts
- 401(k) with employer contributions
- Paid volunteer time
- Tuition reimbursement
- YMCA Corporate Membership Discount
Ready to Help Make Homeownership Happen?
If you're organized, detail-oriented, collaborative, and ready to play an important role in helping members navigate the mortgage process, we'd love to meet you!
Town & Country Credit Union is an Equal Opportunity Employer.