About this role
SALARY
$67,599.00 - $84,499.00
JOB SUMMARY
Under general supervision, the Application Specialist I provides foundational support for enterprise applications, including SaaS, COTS, and custom systems. This role focuses on routine system administration, basic configuration, and user assistance while developing knowledge of assigned applications and business processes. The position contributes to system reliability, assists in implementing enhancements, and supports business units in leveraging technology effectively.
ESSENTIAL JOB FUNCTIONS
- Acts as an application administrator for assigned enterprise applications, performing support, configuration, maintenance, and basic system administration following established procedures.
- Troubleshoots routine application issues, manages service requests and tickets, documents resolutions, and escalates complex problems as needed.
- Monitors application performance and system health; identifies issues and assists in corrective actions to maintain reliability.
- Assists in configuring and maintaining application features using established tools and standards; performs basic configuration and limited coding tasks under guidance.
- Assists in supporting system integrations and data interfaces, including basic data validation and troubleshooting.
- Develops and maintains basic reports and dashboards; performs data imports and exports and validates data accuracy.
- Collaborate with internal teams, vendors, and users to support application functionality and resolve issues.
- Provides user support and guidance on application functionality and established best practices.
- Assists business units in gathering and documenting requirements and understanding business processes.
- Supports Software Development Life Cycle (SDLC) activities such as testing, documentation, and validation of system changes under direction.
- Assists with evaluation, testing, and deployment of application enhancements, patches, and upgrades following established procedures.
- Creates and maintains system documentation, including configurations, process flows, and user guides.
- Assists in developing and delivering user training and instructional materials.
- Coordinates with vendors and external support providers to resolve issues and support system functionality.
- Identifies opportunities for improvement and assists in implementing enhancements to increase usability and performance.
OTHER JOB FUNCTIONS
- Acquires and apply knowledge of new applications, technologies, and processes to support customer needs.
- Acts as alternate system administrator for designated systems.
- Participate in team activities such as knowledge sharing, peer collaboration, and process improvement.
- Participates in the on-call support rotation.
- On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.
City of Arlington is an Equal Opportunity Employer.