Junior Managed Services Engineer

Junior Managed Services Engineer

One Communications Brava Team are seeking an entry level on-site technical resource (Smart Hands) to join our Managed Services Engineering and Service Delivery team. In this role, you will perform essential on-site tasks, including equipment staging, installation, and troubleshooting, working closely with our engineering and support teams. We're looking for a detail-oriented professional with strong technical skills, a customer-centric approach, and a passion for continuous learning.

Responsibilities

As a Smart Hands resource you will be responsible for:

- Equipment Staging – collecting and preparing equipment for remote configuration by the engineering team.

- Equipment Installation – transporting, configuration and installing equipment at customer sites as directed.

- Onsite Troubleshooting – assisting Brava’s engineering team and Level 2 helpdesk for onsite troubleshooting and/or swapping replacement equipment.

- On - Call/After Hours – being available for periodic after-hours callouts to address network or customer issues.

- Documentation Management: Maintain accurate documentation for new and existing customer installations.

- Staying Current: Keeping up to date with current and emerging technologies by pursuing and maintaining relevant vendor certifications.

Knowledge and Experience:

- 1 years of experience, preferably in IT helpdesk or engineering.

- Technical background with practical understanding and hands-on experience in telecommunications, cyber security, or IT services.

- Proficiency in technical troubleshooting and diagnostics.

- Ability to interpret network design diagrams and perform network equipment cabling.

- Certifications in Fortinet, Cisco, Microsoft 365, Teams, and 3CX are highly advantageous.

- Understands the importance of KPIs (response time, resolution time) in measuring progress, decision making, and accountability.

- Exceptional client-facing and verbal communication skills.

- Effective organizational abilities, including attention to detail and multi-tasking.

- Excellent written communication skills.

- Strong analytical and problem-solving skills.

- Proficient computer skills, including Microsoft Office and Microsoft Teams, for documentation, reporting, collaboration and project management.