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About this role
Reflexive Concepts is seeking a skilled System Administrator to join our team!
Specifically, we are looking for an IT Systems Administrator with experience in Tier 1/2 Help Desk support, client/server/storage/network and mobile device administration, and UNIX/Windows operating system configuration, troubleshooting, and maintenance.
Qualifications:
- Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexity
- Bachelor's degree in a technical discipline from an accredited college or university
Five (5) years of additional SA experience may be substituted for a bachelor's degree
- DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher
Job Requirements:
- Experience with DevOps automation using Ansible and AWS infrastructure provisioning with Terraform.
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance