About this role
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Ce rôle soutient les services d’assistance aux patients et aux prestataires ainsi que la commercialisation pharmaceutique de Cencora au Canada, commercialisés via notre entreprise Innomar Strategies
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Responsabilités :
- Effectue des tâches administratives générales telles que la gestion du courrier, la saisie de documents et la tenue des systèmes de classement du programme.
- Selon les besoins, est responsable du traitement des demandes de quote-part pour les patients, les pharmacies et/ou les médecins dans le cadre de programmes offrant une aide au paiement ou des services de conciergerie.
- Collabore avec les responsables de programme afin de s’assurer que les indicateurs clés de performance (KPI) liés aux quote-parts sont atteints.
- Collabore avec la comptabilité ISI afin de garantir le respect des délais de paiement et l’exactitude des paiements.
- Collabore avec l’administrateur de paiement tiers afin d’assurer l’exactitude du traitement des paiements électroniques.
- Établit et maintient les dossiers de bureau, fixe des rendez-vous et organise des salles de réunion selon les besoins.
- Compile des informations provenant de diverses sources et les utilise, par exemple, pour générer des rapports.
- Vérifie et tient à jour différents rapports propres à son site d’activité en recherchant les erreurs, incohérences ou écarts; apporte les corrections nécessaires et informe le personnel concerné de toute modification.
- Met à jour et maintient les informations pertinentes de l’entreprise à l’aide de systèmes informatiques ou de fichiers départementaux.
- Participe à divers projets planifiés et imprévus au sein du département.
- Rédige et saisit de la correspondance et/ou des présentations destinées à des contacts internes et externes.
- Est responsable de la gestion de multiples projets pour plusieurs départements au sein d’un segment d’activité ou de plusieurs segments d’activité, selon les besoins.
- Interagit fréquemment avec les employés et la direction des différents départements afin de résoudre les problèmes liés à la charge de travail.
- Maintient et favorise des relations de travail positives et professionnelles avec les collègues et la direction.
- Se conforme à toutes les politiques, procédures, règles de sécurité et réglementations applicables.
- Effectue toute autre tâche connexe, selon les besoins.
Responsibilities :
- Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression.
- Update and maintain patient files accurately and in a timely manner, ensuring all reimbursement-related activities, outcomes, and communications are properly documented.
- Support reimbursement processes by collecting, reviewing, and recording information related to coverage, claims status, and patient access matters, in accordance with program requirements.
- Escalate reimbursement issues, coverage barriers, and case-specific concerns to the appropriate team members as required.
- Report all Adverse Events identified during patient interactions to the assigned units/departments in accordance with company policies and procedures.
- Maintain accurate and current records in applicable systems and department files.
- Compile reimbursement-related information from various sources for reporting, tracking, and case management purposes.
- Interact with internal team members and management to support resolution of case-related and workload-related issues.
- Maintain positive and professional working relationships with associates, management, and other internal stakeholders.
- Comply with all applicable policies, procedures, privacy requirements, safety rules, and program guidelines.
- Perform related reimbursement support duties as assigned.
Éducation:
- Formation postsecondaire dans un domaine connexe.
Education:
- Post-secondary education in a related field.
Experience de Travail:
- De 1 à 3 ans d’expérience dans un rôle administratif au sein d’un environnement pharmaceutique.
- Une connaissance approfondie de la suite Microsoft Office est essentielle.
- Excellente capacité démontrée à traiter de grands volumes de données avec précision et exactitude.
- Le candidat doit posséder de solides compétences en communication et en relations interpersonnelles.
- Capacité à travailler de façon autonome ainsi qu’au sein d’une équipe.
- Capacité d’adaptation au changement et aptitude à acquérir de nouvelles compétences selon les besoins.
- Le bilinguisme (français et anglais) est requis.
Work Experience:
- 1-3 years’ experience in an administrative role in a pharmaceutical setting.
- In-depth knowledge of the Microsoft Office Suite of applications is essential
- Proven accuracy when processes large amounts of data;
- Candidate must have strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Adaptability to change and to learn new skills as required.
- Bilingual, French/English is required.
Compétences et connaissances:
- Capacité à communiquer efficacement à l’oral et à l’écrit
- Excellentes aptitudes interpersonnelles
- Solides compétences analytiques et mathématiques
- Excellentes aptitudes organisationnelles et souci du détail
- Capacité à résoudre rapidement et efficacement les problèmes
- Capacité à projeter une image positive et professionnelle
- Bonne maîtrise de Microsoft Word, Excel, PowerPoint et Outlook
- Capacité à mettre en œuvre des processus conformes aux exigences d’audit
- Capacité à respecter constamment les échéances
- Excellentes aptitudes en résolution de problèmes, avec une approche efficace et efficiente
- Solide sens des affaires et compréhension financière
Skills & Knowledge:
- Communicates effectively in writing and verbally to clarify requests and provide accurate updates.
- Applies strong organization and attention to detail to maintain records, schedules, and administrative documentation.
- Uses analytical thinking to compile information, identify discrepancies, and support routine reporting needs.
- Resolves routine issues by applying standard procedures and exercising sound judgment on escalation needs.
- Uses standard productivity tools to prepare documents, manage information, and coordinate administrative activities.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Equal Employment Opportunity
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Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
# Affiliated Companies:
Affiliated Companies: Innomar Strategies