About this role
We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is responsible for end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global IT teams to ensure high availability of business-critical systems.
Key Responsibilities
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Provide Level 2/Level 3 onsite IT support for end-user devices, printers, scanners, and peripherals.
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Install, configure, and troubleshoot Windows desktops and laptops.
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Support Microsoft 365, Active Directory, Azure AD, and Exchange Online.
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Diagnose and resolve hardware, software, and connectivity issues.
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Perform network troubleshooting involving switches, VLANs, DHCP, DNS, and Wi-Fi.
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Support Cisco networking equipment and coordinate with network teams.
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Manage IT assets, device deployments, and hardware replacements.
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Support manufacturing shop-floor systems, barcode printers, scanners, and label printers.
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Work with ServiceNow for incident, request, and change management.
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Perform root cause analysis and ensure timely resolution of incidents.
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Coordinate with vendors and infrastructure teams during outages and planned maintenance.
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Participate in on-call support and emergency response when required.
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Maintain documentation, SOPs, and knowledge articles.
Required Skills
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5+ years of End User Computing / Desktop Support experience.
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Strong knowledge of Windows 10/11 administration.
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Microsoft 365 Administration.
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Active Directory and Azure AD.
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Hardware troubleshooting (Dell/HP laptops & desktops).
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Printer and peripheral support.
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Experience with ServiceNow or similar ITSM tools.
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Excellent customer service and communication skills.
Network Skills (Mandatory)
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CCNA Certification (Preferred) or equivalent Cisco networking experience.
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Good understanding of:
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Cisco Switches
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VLANs
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TCP/IP
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DNS
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DHCP
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VPN
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Wireless Networking
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Network troubleshooting