About this role
Provide timely, professional first-line customer support by answering and routing incoming calls and managing routine account and user requests, improving customer response times while allowing technical resources to focus on issue resolution.
Qualifications
- High school diploma or equivalent required; additional education or relevant customer-support experience preferred.
- Previous customer service, service desk, call center or administrative support experience preferred.
- Previous oil and gas industry experience preferred, particularly in a customer support, technical support, operations or service environment.
- Strong verbal communication and customer-service skills.
- Strong attention to detail, particularly when processing account and access changes.
- Ability to manage a high volume of requests accurately and efficiently.
- Comfortable working with ticketing systems, user-account systems and standard business applications.
- Ability to follow documented security, authorization and support procedures.
- Ability to recognize when an issue requires technical assistance or escalation.