About this role
About the role
The PSE team's mission is to raise the technical ceiling of what Shopify's partner network is capable of building — by working hands-on with agency partners as dedicated technical strategists, bridging the field and Shopify's product teams, and scaling expertise across the ecosystem through education and community.
As a PSE, you work directly with our highest-potential agency and technology partners, giving them the technical depth, platform knowledge, and architectural thinking to deliver complex, high-stakes implementations at the highest level. This isn't a support role. You think in systems, work cross-functionally, and translate technical complexity into clear, actionable direction.
You'll get to do things like:
- Act as a technical Shopify expert for partners implementing the platform or integrating Shopify into an existing commerce technology stack
- Deliver tailored technical training, onboarding, and consultations to selected partners
- Run scalable programs (office hours, webinars, lunch and learns) that elevate technical knowledge across the broader partner network
- Synthesize partner feedback and surface recurring technical pain points to Shopify's product and R&D teams — you're the voice of the partner ecosystem internally
- Develop and maintain enablement resources: technical guides, best practices, and implementation playbooks
- Speak at and attend events to represent Shopify to current and prospective partners
- Mentor and coach other partner-facing teams at Shopify on technical aspects of the platform
- Align with product and R&D on Shopify's roadmap and share partner feedback on released features
Qualifications
- Experience in ecommerce, digital agencies, solutions engineering, implementation consulting, or a similar technical pre/post-sales role
- Experience in the enterprise space where governance, stakeholder management, and change management matter as much as the technical build
- Deep and wide expertise of the Shopify platform and its application ecosystem and integrations
- Strong API knowledge (REST and GraphQL) for enterprise integrations
- Experience working with highly technical and executive-level audiences and managing cross-functional stakeholders
- Ability to gather, infer, and interpret complex business requirements and translate them into technical solutions
- Solid understanding of cloud-based technologies and SaaS fundamentals
- Strong communication skills — you can explain complex technical concepts clearly to both technical and non-technical audiences
- Reflexive AI usage — you already use AI daily as a thought partner, researcher, and productivity multiplier, and you're always learning to use it better
- Comfortable with ambiguity and able to prioritize competing demands without losing quality
- A great video presence with confidence operating at an executive level
- Up to 25% travel annually may be required for this role.
Bonus experience
On top of the core qualifications, these would make you an even stronger fit:
- Experience building or scaling a partner enablement program
- Hands-on experience with Shopify app design or theme development
- Familiarity with headless or composable commerce architectures
- Background in B2B, ERP integrations, or omnichannel commerce
- Familiarity with version control systems (e.g., GitHub)
- Prior experience in a partnerships or commercial org at a SaaS company