About this role
Provides patient care in an office setting under the supervision of the medical provider. Meets the communication needs of the patient / family and medical provider. Maintains and follows regulatory requirement and policies and procedures. Communicates with medical providers and staff about patients clinical condition.
Customer Services:
- Welcoming patients and visitors.
- Answering and referring inquiries within scope of practice.
- Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner.
- Maintains communication between medical staff, administrative staff, and/or patient/families.
Clinical Services:
- Maintains and updates medical records.
- Appointment Scheduling.
- Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion.
- Scans and uploads patient clinical documents into medical chart.
- Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services.
- Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters.
- As directed by medical provider and within scope of practice, provide patient education.
Environmental Services:
- Ensures all equipment in exams and surgical rooms are clean and properly set up.
- Contributes to the overall cleanliness and appearance of personal work space and department.
- Monitors clinical supply levels in exam rooms and stock room and requests when needed.
- Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.
Required Experience
- Minimum Education: Graduate of a medical assistant program
- Work Experience: Previous experience in medical practice is preferred
- Required License/ Certification/Registration: Basic Life Support Certification
*Registered with American Medical Technologist or Certified with American Association of Medical Assistants Preferred*
Skills:
- Communication Excellence
- Knowledge and ability to work in accordance with accepted clinical standards
- Ability to work tactfully and effectively with patients, family members, other employees and physicians.
- Administering medications to include injections
- Collecting lab samples
- Wound care
- Word Processing / Computer
- Strong customer service
- Multi-tasking
- Time Management
- Organization
- Attention to Detail
- Professionalism / Positive Attitude
- Quality Focus
- Adaptability