About this role
This position is responsible for developing content/workflow expertise for assigned Epic application(s). Credentialed Trainers focus on the provision of end user training in the classroom, via live meeting and/or in 1:1 settings to end users from all levels of the organization. Additional focus areas include rounding, customer communication and optimization activities.
What you will do
- Serves as instructor before, during and after go-lives and system updates to existing system users.
- Provides training to new users and users new to a role.
- Provides training on new/revised processes and tools.
- Utilizes Deaconess Examples in training programs.
- Maintains a general knowledge of hardware, operating systems, applications, operational analysis and protocols.
- Obtains a basic knowledge of system report tools.
- Adapts training, reference and test materials as directed.
- Documents issues identified during training and/or rounding, referring them to the appropriate individual and closing the loop with end-users.
- Assures training records are maintained in accordance with departmental guidelines.
- Assists with the development of testing and assessment tools to assure competency with the system.
- Rounds with end-users on a regular basis with a focus on end-user training, system efficiency and acceptance.
- Provides regular feedback to workgroups and leadership team to assist in the development of training and optimization prioritization.
- Assists with patient registration.
- Assists with WQs.
Required Qualifications
- High School Diploma or General Education Degree (GED)
Preferred Qualifications
- Experience in a health related or adult education field
- Previous experience documenting in Epics electronic medical record
- Experience as a trainer and/or mentor
- Associates Degree health related or adult education field
- Bachelors Degree health related or adult education field