IT & AI Infrastructure Specialist

PrideStaff is looking for a IT & AI Infrastructure Specialist

IT Operations & Infrastructure Support day-to-day IT operations, assigned priorities, projects, and service needs across the Company's technology environment. Oversee servers, networks, endpoints, cloud services, enterprise applications, telecommunications, mobile infrastructure, and related technology systems. Monitor system availability, performance, capacity, security, and reliability; oversee installations, upgrades, patches, configurations, maintenance, and lifecycle replacement. Evaluate, troubleshoot, and improve information systems; maintain technology documentation, inventories, configurations, system diagrams, procedures, and administrative records. Establish and monitor service desk performance, response expectations, ticket volume, resolution metrics, and recurring technology issues. Evaluate and recommend hardware, software, applications, platforms, and services; coordinate technology purchasing and equipment lifecycle activities. Serve as a senior escalation resource for complex IT issues and develop scalable technology standards that support Company locations and future growth. Perform other related duties and responsibilities as assigned based on business needs.
Artificial Intelligence, Agentics & Automation Support the evaluation, development, configuration, deployment, administration, and ongoing improvement of enterprise AI agents and agentic technology solutions. Identify business processes that may benefit from AI, automation, workflow orchestration, or agent-based solutions and translate operational needs into practical solutions. Design and maintain agentic workflows that integrate AI models, enterprise applications, internal data sources, APIs, and business systems. Configure and administer AI agents, automation platforms, connectors, integrations, permissions, service accounts, and related technology. Develop standards for the creation, testing, deployment, monitoring, maintenance, modification, and retirement of AI agents. Monitor deployed agents for reliability, accuracy, security, performance, cost, and appropriate business use; maintain documentation of functionality, access, integrations, ownership, dependencies, and business purpose. Establish human review, escalation, approval, versioning, testing, change-control, and deployment practices for automated and agent-driven activities. Troubleshoot failed or unexpected agentic workflows and implement corrective actions. Evaluate new AI models, agentic platforms, automation tools, and emerging technologies for potential business applications. Develop safeguards to prevent unauthorized system access, inappropriate data exposure, uncontrolled automation, or unintended actions by AI systems. Establish user access and permission standards for AI tools and agentic systems in coordination with Company cybersecurity practices. Support employee adoption of approved AI technologies through training, documentation, and technical guidance; continuously improve deployed solutions for efficiency, quality, scalability, and user experience.
Technical Support & Collaboration Provide technical support, knowledge sharing, and collaborative assistance to IT team members and business users. Participate in team meetings, stand-ups, project discussions, and other coordination activities as needed to support IT priorities. Review and work assigned Service Desk tickets, projects, documentation, metrics, and departmental priorities. Support technology onboarding, user training, documentation, and knowledge transfer as assigned. Maintain and expand technical knowledge as the technology environment evolves, including infrastructure, cybersecurity, automation, AI systems, and emerging technologies. Serve as a technical escalation resource for complex issues and coordinate with internal stakeholders, vendors, and partners as needed.
Strategic Technology Planning Develop and maintain strong technical and strategic knowledge of the Company technology and business operations. Align infrastructure, automation, AI, and technology initiatives with Company priorities and operational needs. Partner with executive stakeholders and department representatives to support short- and long-term technology priorities and roadmaps. Analyze system performance, costs, productivity, utilization, support needs, and upgrade requirements; recommend improvements that increase reliability, efficiency, security, scalability, and cost-effectiveness. Stay current on infrastructure, cybersecurity, cloud computing, artificial intelligence, agentic systems, automation, and enterprise technology. Assess emerging technologies and determine where adoption may provide measurable business value. Support IT budget planning and technology forecasting and coordinate with vendors, consultants, service providers, and strategic partners.
Cybersecurity, Governance & Risk Oversee security of Company systems, networks, endpoints, cloud environments, applications, data, and enterprise information. Maintain technology access controls consistent with job responsibilities and security requirements. Coordinate cybersecurity reviews, assessments, audits, investigations, remediation efforts, and technology risk activities. Establish security and governance standards for artificial intelligence and automation technologies and evaluate cybersecurity, privacy, operational, and business risks associated with deployments. Ensure AI agents and automated systems operate within approved access permissions and established security controls. Maintain appropriate backup, recovery, retention, disaster recovery, and business continuity procedures and periodically test recovery plans. Ensure IT activities are conducted in accordance with applicable laws, regulations, Company policies, contractual obligations, and established security practices.
Systems, Applications & Business Enablement Oversee multisite enterprise systems and technology platforms supporting Company operations. Administer and maintain integrations between business systems, cloud applications, internal applications, and automation platforms. Collaborate with business departments to improve technology processes and eliminate inefficient or duplicative workflows. Support implementation and optimization of ERP, HRIS, financial, operational, communication, productivity, and other enterprise platforms. Follow and support appropriate change-control practices for significant system modifications and technology deployments. Develop reporting and technology metrics to help Company stakeholders evaluate system performance, service quality, technology adoption, and business impact.
Experience Demonstrated hands-on experience with technology systems in a professional, academic, or self-directed capacity, with enough technical depth to evaluate solutions, troubleshoot issues, and communicate credibly with technical vendors and partners. Professional certifications or completed training in information technology, cloud, networking, cybersecurity, artificial intelligence, or automation are not required, but are viewed favorably as evidence of applied technical capability. Demonstrated experience supporting or administering enterprise technology environments, infrastructure, cloud applications, networking, cybersecurity, and end-user technology. Experience with automation platforms, APIs, system integrations, scripting, workflow automation, artificial intelligence, or agentic systems strongly preferred. Experience deploying or administering enterprise AI tools, generative AI solutions, AI agents, or intelligent automation preferred. Experience coordinating with technology vendors and supporting projects, budgets, and enterprise implementations.
Knowledge   Strong understanding of enterprise IT infrastructure, cloud technologies, networking, cybersecurity, virtualization, identity and access controls, VOIP, endpoint administration, and mobile technology. Working knowledge of generative AI, large language models, AI agents, agentic workflows, automation platforms, APIs, and system integrations. Ability to evaluate business processes and identify opportunities for technology-enabled improvement and to design, test, deploy, monitor, and maintain automated or AI-driven workflows. Understanding of AI governance concepts including access control, data security, human oversight, system permissions, validation, monitoring, and responsible deployment. Strong analytical, troubleshooting, communication, project coordination, documentation, and vendor coordination skills. Ability to translate technical concepts into clear business language for technical and non-technical audiences. Ability to coordinate and support multiple technology initiatives while balancing operational support requirements. Ability to remain current with rapidly changing technology and determine which emerging solutions are appropriate for enterprise use. Strong customer-service orientation and ability to collaborate effectively across departments and levels of the organization.

For immediate consideration please call PrideStaff 559-432-2022

Compensation / Pay Rate (Up to): $28.00 - $32.00 Per Hour