About this role
Tony’s Market Job Description
Title
Bakery Customer Service
Department(s)
Bakery
Reports to
Bakery Manager
Job summary: Responsible for offering extraordinary customer service
Summary of essential job functions:
- Immediately greet all customers and ensure extraordinary customer service
- Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints.
- Solicit sale of new or additional services or products by educating customers and offering suggestions.
- Take customers' orders and write ordered items on tickets.
- Prepare food such as cookies, pies, brownies, etc. using recipes or following directions.
- Serve food, beverages, or pastries to customers.
- Wrap menu items such as cakes, pies, and pastries for customer orders.
- Label items sold using scales or other pricing methods.
- Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability.
- Fulfill special orders and requests utilizing all tools provided.
- Replenish foods in demos and display cases.
- Abide by safety, health and security rules.
- Complete specials projects and other duties as assigned
- Regular and predictable attendance
Standard job functions:
- Upholds the 7 guiding principles of the company
- Support goals and vision of General Manager
- Consistently presents a professional personal image and uphold the company’s uniform policy
- Maintain safe, clean and well-organized working and shopping environment
- Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws.
- Ability to work a flexible schedule including holidays and weekends
- Timely and consistent attendance.
Knowledge, skills and abilities required:
- Strong interpersonal and verbal communication skills
- Ability to multitask and use organizational skills
- 1-2 Years previous bakery experience preferred