About this role
Job Summary:
The Customer Quality Analyst will support the business to advocate for internal and external customers in resolving product quality, supply chain quality and process quality related issues.
Key Responsibilities:
Develops understanding of customer expectations and requirements for quality with the support of senior quality members. Contributes and supports closing action plans for customer quality issues including product, supply chain or process related. Uses Customer Centric metrics to prioritize customer quality issues. With supervision, develops external relationships and supports developing external quality communications. Contributes to process improvement efforts. Supports the identification of problems, prioritization of actions and may lead Six Sigma projects or continuous improvement actions. Supports the implementation of the vision and strategy for the Customer Quality organization.
Additional Experience Required :
Spanish Language Proficiency is a must . Should be at level of B2 – Mid to Upper Intermediate .
Shift timings : 5pm to 2am
This role is hybrid