Local Manager

Position Title: Local Manager

Base
Salary: $67,500 to $112,500 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k,
flexible spending account, paid sick leave and paid time off, parental leave,
quarterly performance bonus, training, career growth and education
reimbursement programs.

Ziply Fiber is
a local internet service provider dedicated to elevating the connected
lives of the communities we serve. We offer the fastest home internet in
the nation, a refreshingly great customer
experience, and affordable plans that put customers in
charge.

As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.

Our Company
Values:

- Genuinely Caring: We treat
customers and colleagues like neighbors, with empathy and full
attention.

- Empowering You: We help
customers choose what is best for
them, and we support employees in
implementing new ideas and solutions.

- Innovation and Improvement: We
constantly seek ways to improve how we serve customers and each
other.

- Earning Your Trust: We build
trust through clear, honest, human communication.

Job Summary

The Local Manager represents
Ziply Fiber in a designated region, leading teams that install and maintain key
residential and business network services. This role drives operational
excellence, ensuring service commitments are met while fostering a strong
customer ‑ first culture. The Local
Manager also partners with sales, marketing, and other departments to support
new business opportunities and strengthen Ziply Fiber’s presence in the
community.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

Customer Ownership

· Instill a sense of pride and ownership in the company and the
individual’s work.

· Support employees who directly interface with the customers by removing
barriers, soliciting process improvement suggestions, and streamlining the
work.

· Hold employees and other departments accountable to meet customer needs.

Operations Proficiency

· Has a solid understanding of the business.

· Hold team accountable to achieving results through modeling behavior,
coaching and performance management.

· Collaborate with other parts of the company and provide feedback to
improve on processes to be more responsive to customers.

Employee Relations

· Provide feedback and direction to technicians to ensure employee
development, engagement, and business knowledge.

· Ensure a positive work environment by listening and responding to
employee feedback, issues, questions, and concerns in a timely manner.

· Maintain a safe work environment by conducting regularly scheduled
safety meetings, applicable safety training and reinforcing state/federal
safety requirements within the workplace.

Community Relations

· Represent the Company and communicates Company vision and direction
through active engagement and involvement in the community.

· Leverage community relationships to retain existing business and
identify future business opportunities.

· Ensure continuous education and awareness of community
issues/developments via involvement in local market community boards and civic
organizations.

Competitive Marketplace

· Has thorough understanding of the local competition (products,
promotions, business/sales & marketing strategies).

· Partner with marketing to act as the “eyes” and “ears” of the local
market to promote local initiatives and ensure appropriate competitive
response.

Other Duties

· Performs other
duties as required to support the business and evolving organization.

Required
Qualifications:

· High school diploma or GED.

· Minimum of two
(2) years of prior supervisory experience .

· Successful completion/certification in related technical fields or vendor equipment desired.

· Advanced knowledge of installation, repair, central office, and outside plant functions.

· Basic knowledge of FTTH and data networking.

· DSL installation and repair experience.

· Basic understanding of electronics, electrical circuitry, network installation, maintenance, and
testing of central offices.

· Must be available 24/7 to support off-shift technicians and emergency situations as needed.

· Must take pride and ownership in work and exhibit a willingness to learn.

· Must have and maintain a valid driver’s license, auto
insurance, and satisfactory driving record.

· Must complete a pre-employment drug screening.

Preferred Qualifications:

· Bachelor’s degree in Telecommunications, Operations Management, Business
Administration or a relevant degree.

Knowledge, Skills, and Abilities:

· Ability to perform complex hardware/software research and provide first level technical support.

· Ability to interact with internal/external customers and various community leaders to establish relationships and to assist
with problem resolution.

· Strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure
within critical deadlines.

· Strong verbal and written communication, attention